Welcome to Children's and Young People's Services
We are here to help you feel better. Please let us know how we can help you.
This page explains how the ward works, who will be looking after you and what support is available while you are in hospital.
Where am I?
You are in one of the children's and young people's wards at Chelsea and Westminster Hospital. The paediatric wards are Apollo, Mercury, Neptune and Mars.
| Ward | Floor | Lift bank | Telephone |
|---|---|---|---|
| Apollo | Floor 1 | Lift bank B | 020 3315 3610 |
| Mercury | Floor 1 | Lift bank C | 020 3315 8685 |
| Neptune | Floor 4 | Lift bank C | 020 3315 8866 / 8865 |
| Mars | Floor 1 | Lift bank C | 020 3315 3706 |
Address
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
Visiting times and mealtimes
- Visiting times: 10am to 9pm
- Protected mealtimes: 12pm to 1pm
A typical day on the ward
Wards can be busy and may feel different from your normal day. This guide explains what usually happens.
7am onwards: Lights on
Rise and shine. If you are well enough, you can shower, walk around and say hello.
7.30am onwards: Breakfast
The breakfast trolley will come round. The ward hostess will also come to take your lunch and dinner orders.
8am to 8.15am: Nurses’ handover
Nurses will hand over information about your care and will come round shortly afterwards.
Observations are usually taken at 10am, 2pm and 6pm. They may also be taken at 10pm, 2am and 6am. This may happen more often if you are unwell, need oxygen or need additional support.
9.30am onwards: Doctors’ ward round
The doctors will come round to see how you are feeling and what needs to happen to help you get better. Specialist teams, such as CAMHS, surgical or gastro teams, may visit later in the day.
12pm to 1pm: Lunch
There are also snack rounds during the day and you can ask for hot or cold drinks. There is a parents’ room with a fridge and microwave.
Afternoon
The medical team may review you, arrange tests and investigations, and discuss plans for your discharge.
Things to do on the ward
If you are bored or would like something to do, please speak to a member of staff.
- Neptune ward has a common room.
- All wards have a playroom.
- Every bed space has a TV, which is free until 7pm.
- School teachers work during term time.
- Play therapists, youth workers, art therapists and other staff can provide activities.
- There is a cinema on Saturdays for children who are able to attend and are not infectious or isolated for their own protection.
Who will be looking after me?
You are not alone. There is a big team on the ward. Talk to us and ask for help if you need anything.
Nurses
You will have a named nurse for each day and night shift. Please ask them if you need something.
Doctors
There are many different types of doctors with different specialties. Your team of doctors will review you every day. You can ask them questions. They may wear plain clothes or scrubs.
Pharmacists
Pharmacists are experts in medicines. They wear plain clothes. They will check what medicines you are taking and make sure you are getting the right medicines while you are in hospital.
Matron and Director of Nursing
The matron is in charge of the staff and patients on the ward. The Director of Nursing is responsible for nursing leadership and management across the hospital.
Ward manager
The ward manager helps with day-to-day running of the ward.
Allied health professionals
You may meet physiotherapists, psychologists, mental health nurses, dietitians, play specialists, music therapists, art therapists and other members of the team.
School teachers
If you need help with your school work, please let us know.
Students and healthcare assistants
Students may ask to speak to you and help with some tasks. Healthcare assistants also help with care and practical tasks on the ward.
How you might feel in hospital
You may have many feelings about being in hospital. You might feel worried, bored, upset, angry, confused or tired. These feelings are normal.
You can talk to staff if you are struggling or need support.
Things that may help
- Talking to someone you trust
- Listening to music
- Reading, drawing or doing an activity
- Taking time to rest
- Asking questions about your care
- Doing more of what brings you joy, where possible
Helpful links and support
The following organisations and websites may be useful if you need support or further information.
Mental health
Sex, body and gender
Eating and sleeping
Crime, drugs and alcohol
Independence
Urgent support
If you need urgent help, text SHOUT to 85258 for free.
Best For You
Best For You is an NHS website that brings together support for young people across many of the topics listed above.
Download the booklet
You can also download this information as a PDF.