Patient transport

Information regarding non-emergency patient transport and the eligibility criteria

The Trust can provide non-emergency transport to eligible patients at Chelsea and Westminster Hospital and West Middlesex University Hospital.

Who is eligible for hospital transport?

The non-emergency patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. 

All requests for patient transport are assessed on medical need, and all patients must be pre-booked by their GP or the clinic/department at which they have their appointment. 

You will be assessed by your clinician to determine your eligibility. We do not provide transport due to issues with the availability of public transport or financial difficulties. 

How do I find out if transport has been arranged?

  • Both sites: Call the clinic or department at which you have an appointment—the contact details will be on your appointment letter
  • Chelsea site: Call the hospital appointments office on 020 3315 6666 to check if transport has been requested
  • West Mid site: Call the appointments office on 020 8321 5601

Please note: Bookings cannot be made directly with our transport teams—the booking needs to be made by your GP for your first referral, and the clinic or department for any follow-up appointments.

What happens if transport has not been requested?

If transport has not been requested, you will be put through to the clinical area for that appointment for an assessment to take place. 

What happens when transport has been booked?

You should receive a telephone call the day before your appointment to:

  • confirm your booking
  • advise you what time to be ready (usually two hours before your appointment time or longer if you live more than 15 miles from the hospital)
  • ensure we have the correct details, including your mobility needs

If you have not received a call by 2pm on the day before your appointment, please call the transport team:

  • Chelsea site: 020 3315 8021
  • West Mid site: 020 8321 5704 

What do I do if transport has not arrived and my appointment is in 30 minutes or less?

Please call the transport team:

  • Chelsea site: 020 3315 8021
  • West Mid site: 020 8321 5704 

If I get a follow-up appointment will I get transport automatically? 

At each appointment, we will assess whether you are eligible for transport on your next visit.

Comments and concerns

If you have any comments or concerns about your journey please write to:

Hospital Transport Manager
Block A, Doughty House
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH

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