You are here: Home > Health professionals > Referring to Chelsea and Westminster Hospital

Referring to Chelsea and Westminster Hospital

On this page

About referrals

Our goal is to make the referral process straightforward, efficient and reliable for both you and your patients. Please note: For most services, referrals must be submitted through the NHS e-Referral Service (e-RS).

e-RS referral and advice guidance: See our general e-RS guidance for routine and urgent referrals or advice requests. For cardiology (heart failure), gastroenterology, nephrology, neurology, pain management and rheumatology, please follow our Advice and Refer (A&R) guidance, which requires selecting Advice rather than Referral in e-RS.

Services available on the NHS e-Referral Service (e-RS)

We strongly recommend using e-RS for referrals, as it provides a clear audit trail for both primary and secondary care. Nearly 200 clinics are bookable through e-RS. Please check the system for the most up-to-date list of services.

Direct booking

Hospital appointments can be booked by the GP or patient during the GP visit, or later by telephone or online using the national appointment booking service.

If no appointments are available on e-RS, please ask the patient to call the national Telephone Appointments Line (TAL) on 0345 608 8888. Calls are included in most allowances, or charged at standard geographic rates.

The referral letter should be attached within three days for routine referrals and one day for urgent referrals. This enables us to confirm if the patient has been booked in to the correct clinic at the correct priority level, and ensures that the consultant has all the necessary information when seeing the patient.

Indirect booking

Some services, such as maternity, are available only through indirect booking. This means the patient can be referred via e-RS but not booked into an appointment slot directly. For these services, the patient must contact the hospital directly to schedule their appointment.

Exempt services

The following services are not available on e-RS. Please send referrals directly to the appointments office at chelwest.gpreferrals@nhs.net:

  • Ambulatory Emergency Care clinics
  • Community services
  • Dental referrals
  • Diagnostics
  • Early Pregnancy Assessment Unit
  • ED/UCC referrals
  • Fracture Clinic
  • Learning Disability services
  • Mental Health services
  • Oncology services
  • Termination of Pregnancy services
  • Therapies
  • Transient Ischaemic Attack Clinic

Specialist services

Radiology

Please email radiology referrals to .

Anal cancer

The Chelsea Anogenital Neoplasia Service (CANS) accepts tertiary referrals from other hospitals and internal Trust referrals. GP referrals and self-referrals are not currently accepted.

CANS pathways are available for both internal and external referrals:

Cheyne Child Development Service

Children are usually referred to our service by a doctor (such as their GP) or another professional (such as a speech and language therapist) or through the child’s school. Our service is available to children whose GP is located in the following boroughs/postcodes:

  • Kensington and Chelsea: SW3, SW5, SW7, W8, W14, SW10
  • Fulham: SW6
  • Hammersmith: W6, W12, W14, NW10 (partial)
  • South Westminster: SW1

Referral forms can be sent to us by email at chelwest.ccdsintake@nhs.net. If you have any questions, please contact us on 020 3315 3142.

Colposcopy

Please email colposcopy referrals to caw-tr.directreferral@nhs.net.

Early Pregnancy Unit (EPU)

Please email EPU referrals to chelsea.epag@nhs.net. If a patient is incorrectly referred, we will inform the referrer via return email.

Menopause, POI and PMS service

Referrals: Please consult the e-RS directory of service (DOS) before submitting new referrals and ensure that minimum criteria are met—for example, as per NICE guidelines, uncomplicated menopausal women should try at least one HRT preparation prior to referral.

Advice and guidance: Can be sought via e-RS for any patient, current or otherwise, with the option for conversion to a referral. Please note that advice and guidance queries cannot be answered via email.

Management plans and discharges: Patients are usually discharged after the first or second appointment with a comprehensive follow-up plan covering at least six months. Ongoing advice and guidance is available via e-RS, and a new referral may be recommended if issues persist. Common management plans are available under the resources section below.

Resources:

Ileoanal J-pouch one-stop clinic

Please email referrals for this clinic to chelwest.j-pouch@nhs.net. Patients can also self-refer at this address.

Rapid Access Chest Pain Clinic

Please complete the Rapid Access Chest Pain Clinic form and email it to caw-tr.cancer-referrals@nhs.net. We will then contact the patient and see them within the 14-day target. For urgent clinical advice, GPs should contact cardiology SpR via switchboard on 020 3315 8000 and ask to bleep 4787.

Tongue tie clinic

Referrals to the tongue tie clinic are only accepted from a qualified infant feeding supporter. The referral form should be completed with your contact number and email address.

Service contacts

Planned Care (PC)

Appointments

T: 020 3315 6666
E: chelwest.appointment-enquiries@nhs.net

Administrative enquiries

T: 020 3315 4001

Admin emails by specialty

Emergency and Integrated Care (EIC)

Appointments

T: 020 3315 6666
E: chelwest.appointment-enquiries@nhs.net

Administrative enquiries

T: 020 3315 4004/4003

Admin emails by specialty:

Women Health, Dermatology and Diagnostics/Imaging

Appointments (Gynaecology/Dermatology only)

T: 020 3315 6666
E: chelwest.appointment-enquiries@nhs.net

Administrative enquiries:

T: 020 3315 4007 (Gynaecology/Dermatology)
T: 020 3315 4141 (Diagnostics)

Admin emails by service:

Children’s Services (Paediatrics)

New appointments

T: 020 3315 5449
E: chelwest.childappointment@nhs.net

Follow-up and admin contacts by specialty:

Contributors
jcurrie swagdaddyabs ruby George Vasilopoulos Claire Bellone