Kobler Outpatient Clinic

HIV AIDS London Sexual Health Testing Hepatitis C Hep

January 2021 update: 

We are very sorry but please be aware that due to the current lockdown our waiting times for our telephone service have increased.

Please only call us if you have an urgent problem; if you are running low on medication (LESS THAN 6 weeks supply) or if you need to check your most recent blood results, as this will allow us to prioritise your needs. 

We strongly encourage all people living with HIV, regardless of their CD4 count to have the COVID-19 vaccination. For further information about HIV and COVID-19 vaccination, please check BHIVA website and do register with a GP if you have not already done so.

If you are seeking information about COVID-19 vaccination, please check BHIVA website.

To continue to keep patients and our staff safe please read the following information around how we manage our patient appointments:

Please note we are currently unable to see walk-in patients

For urgent enquiries or if you are running low on medication please call our HIV telephone service on 020 3315 4040 (option 2) during the times below and follow the prompts.

HIV Telephone Clinic

T: 020 3315 4040

  • Mon: 9am -12 noon &  1pm - 4pm
  • Tue: 9am -12 noon &  1pm - 4pm
  • Wed: 12 noon - 4pm
  • Thu: 9am -12 noon &  1pm - 4pm
  • Fri: 9am -12 noon &  1pm - 4pm

For urgent medical advice 

If you think you may need same-day urgent HIV care, call the Rapid Review Clinic at Chelsea and Westminster Hospital on 07805 813 558. The service runs 8:30am–2pm, Mon–Fri. You will be assessed and may be referred to Chelsea and Westminster Hospital for emergency treatment if appropriate.

Blood tests and appointments

To rebook or cancel an appointment please call 0203 315 4040(option 2 and listen to the prompts carefully

You can also book a Blood test appointment via our new Klick stable patient service.


Klick is a new smartphone app. By signing up to this service, you will be able to:

  • Book routine blood test appointments at Kobler Clinic
  • Book an annual review telephone appointment for an all-round health check-up with an experienced nurse
  • Communicate with the clinic about your healthcare needs by completing a questionnaire
  • Receive notifications about your blood results and/or care
  • View your routine test results (coming soon)
  • More information about the Klick service

If you experience difficulties accessing Klick contact our team on klick@chelwest.nhs.uk

Emotional wellbeing and support

The COVID-19 pandemic has understandably had an impact on the emotional health and wellbeing of some of our patients. If you feel you would benefit from some support please talk to any member of the clinical team.

We can also refer you to our HIV Peer Support service.

HIV and COVID-19

There is currently no evidence that people living with HIV are at greater risk of either getting COVID-19, or becoming unwell due to the virus. Please check the British HIV Associations regularly updated guidance for HIV specific advice

Call centre

T: 0203 315 4040

Lines are open:

Mon: 9am–4pm
Tue: 9am–4pm
Wed: 12 noon–4pm
Thu: 9am–4pm
Fri: 9am–4pm
Sat: closed
Sun: closed

HIV telephone clinic

T: 0203 315 4040

Contact information

Kobler Clinic
St Stephen’s Centre

Chelsea and Westminster Hospital
369 Fulham Road
SW10 9NH



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