Services for people living with HIV

The majority of our appointments  are face-to-face and we look forward to seeing you in person. However, we are happy to offer virtual reviews where appropriate—please ask about this when making an appointment.


The third floor at 10 Hammersmith Broadway offers outpatient HIV services. We offer care for people living with HIV in a modern, confidential and friendly setting. As we are part of Chelsea and Westminster Hospital NHS Foundation Trust, we have access to an excellent range of facilities and expertise.

Appointments for HIV care or specialist sexual health services

Please contact our appointment line on 020 3315 1010. Please have your hospital or Lilie number available when you call.

HIV outpatient service opening times

Please note these are for booked appointments only.

  • Mon: 9am–5pm
  • Tue: 9am–5pm
  • Wed: 1:30–4pm and pre-booked doctors’ appointments only 5–7pm
  • Thu: 9am–5pm
  • Fri: 8:30am–12 noon
  • Sat/Sun: Closed (see urgent medical advice)

HIV walk-in services

For blood tests/vaccinations or repeat prescriptions please phone the HIV telephone clinic on 020 3315 9797. For clinician reviews for HIV-related symptoms or issues:

  • Mon: 1:30–4pm
  • Tue: 1:30–4pm
  • Wed: 1:30–4pm
  • Thu: 1:30–4pm
  • Fri: 9:30–11:30am

To contact the clinic nurses by phone, please call 020 3315 9771.

We have appointment slots for your routine blood tests on a Wednesday evening – please book in advance via the appointments line 020 3315 1010.

HIV telephone clinic

For patients requiring medical advice, results or repeat prescriptions, please call 020 3315 9797 during the following times:

  • Mon: 9:30am–4pm
  • Tue: 9:30am–4pm
  • Wed: 1:30–4pm
  • Thu: 9:30am–4pm
  • Fri: 9:30–11:30am

Please have your medical number when you call.

Transferring your HIV care

If you would like to transfer your HIV care to 10 Hammersmith Broadway please contact the appointments line on 020 3315 1010. You will be asked some details so we can register you and create your personal medical number. You will then be offered a booked appointment with one of the nursing team during which a full set of blood tests will be taken and a nursing assessment completed.

If you require further information, please contact the nurses on 020 3315 9771.

Over 50 and living with HIV 

If you are over 50 years old, and living with HIV, you can take advantage of a comprehensive health review specifically designed for people aged 50 years and over. People living with well managed HIV can be at higher risk of heart disease, kidney or bone problems as they grow older. Ask at reception to book your next six-month appointment. 

Urgent medical advice

Please call the advice line on 020 3315 9797 (9:30–11:30am, Mon/Tue/Thu/Fri) or the nurses on 020 3315 9771 during clinic hours.

If you have an urgent HIV-related problem at night, weekends or on a bank holiday, go to A&E at Chelsea and Westminster Hospital, 369 Fulham Road, SW10 9NH and tell the team that you are an HIV patient attending 10 Hammersmith Broadway. In an emergency dial 999.

Support and advice from the Sexual Health Adviser team

If you find yourself worrying about any aspect of living with HIV, you may ask to see a Sexual Health Adviser. They may be able to see you when you are in the clinic, or you can make a separate appointment. The sexual health advisers can help you deal with many issues, including:

  • Living with HIV
  • Telling friends, partners or family about HIV
  • Difficulties with safer sex and relationships
  • Having a child
  • Depression and anxiety
  • Worries and concerns about the future
  • Concerns about alcohol and drugs and referral to specialist services
  • Assessment and referral for counselling/psychology/psychiatry
  • Referral to peer support and other support services
  • HIV and the law

You may contact the sexual health advisers on 020 3315 9779.

Peer support

Chelsea and Westminster Hospital NHS Foundation Trust offers a range of healthcare services to support your HIV care. We try to make it as easy as possible for you to access our services, which includes a self-referral option for peer support.

Having the opportunity to talk to someone else living with HIV can be very helpful regardless of when someone received their HIV diagnosis. Peer support is when people share their own experiences and knowledge to support each other and improve wellbeing. This approach complements the support and care provided by your clinic team, by offering a safe space for open discussions to reduce feelings of isolation and increase a person’s confidence.

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