Volunteering at the Trust

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Volunteering at Chelsea and Westminster and West Middlesex hospitals gives you the chance to support your local health service by offering safe and compassionate care and support to our patients.

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Our volunteers come from all walks of life and represent the diversity of the communities we serve. All our volunteers are passionate about improving patient experience.

We are developing our volunteer base and our aim is to significantly increase the numbers of volunteers we work with. We recognise the positive impact volunteering makes on our patients and our Trust.

We expect all volunteers to adopt the Trust’s PROUD values:

  • Putting patients first 
  • Responsive to patients and staff
  • Open and honest
  • Unfailingly kind
  • Determined to develop

In return for their time and dedication, we provide our volunteers with opportunities to build skills, meet new people and make a difference.

Time commitment

As it takes time and dedication to volunteer and to make a difference, we require all volunteers to commit to a volunteering shift of at least 3–4 hours per week for at least 6 months, unless we specifically state otherwise.

Available roles and how to apply

Do you do work experience?

Volunteering is not the same as work experience. We only recruit to specific roles and ask for a minimum of 6 months commitment to the role.

Will I need to provide references and have a DBS to volunteer?

All prospective volunteers will be asked to provide a professional reference (or a reference from a school teacher if you are at school). Some roles will require a DBS (criminal record check)—we take you through this process and will provide more information after your interview stage.

Do I get expenses paid?

Unfortunately at this time we are unable to pay expenses to volunteers apart from travel expenses to those who are part of the youth volunteering programme. 

Do I require any health checks to volunteer with patients?

Yes—you will be asked to complete a health self-declaration and a health assessment survey. We take the safety and wellbeing of our volunteers seriously and this will help us to ensure you are being deployed safely.

What skills or experience will I gain?

You will gain numerous skills, but the most common are communication and interpersonal skills, confidence, resilience and experience in a busy healthcare environment as part of a multidisciplinary team.  

How long will it take from submitting my application to starting volunteering?

We aim to process applications within 2–4 weeks. Naturally this depends on applicants completing their paperwork in a timely manner. It also depends on a DBS check being completed quickly. There could be delays caused by the DBS check or if we need to refer you for any further health checks before you start. We will always communicate this to you.

We will explain every step of the process to you but should you have any questions please do not hesitate to ask!

What about COVID-19?

The welfare of patients, staff and volunteers is the Trust’s top priority. The Trust has robust policies and processes in place for deploying volunteers safely during the COVID-19 pandemic. This includes supplying PPE, exercising high levels of hand hygiene and social distancing, and providing appropriate training. You will have the opportunity to discuss any concerns you have around COVID-19 during the application process.

Entry criteria

If you are considering applying to become a volunteer, please ensure that you meet our entry requirements before submitting an application:

  • You must be 16 years of age or older
  • You must have the right to work in the UK
  • You must be able to meet the role’s commitment
  • You must have an email address

Any questions?

If you have any questions please email us at .


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