How we use AI to improve care
We are proud to be developing and adopting new ideas and technologies that improve care for patients and working environments for staff.
Artificial Intelligence (AI) is an important part of this transformation. In simple terms, AI refers to computer systems that can carry out tasks usually requiring human intelligence—such as identifying patterns in images or data, learning from experience, and making recommendations.
Across the NHS, AI is increasingly being used to:
- Speed up diagnoses
- Help doctors and nurses make decisions
- Spot patterns that can help improve care
- Reduce waiting times and administrative tasks
We are proud to be one of a small number of Trusts working with NHS England to develop and test new technologies like AI before they are rolled out nationally. This means our patients benefit first from cutting-edge tools that make care safer, faster and more personalised.
How is AI being used in my care?
Broadly, there are two ways AI is being used in patient care:
- Clinical use of AI: This is when AI is directly involved in the care you receive—for example, technology used by your doctor to help diagnose potential skin cancers.
- Administrative use of AI: This is when AI is used in systems and processes that happen behind the scenes—such as language recognition in patient letters.
Case studies
Clinical use of AI: Supporting skin cancer diagnosis
We’ve introduced an AI tool developed by Skin Analytics to support early diagnosis of skin cancer. Known as DERM, the technology uses medical-grade images to analyse skin lesions and identify those needing urgent attention.
Key benefits:
- Faster diagnosis: AI analyses images in seconds
- More accurate triage: Urgent cases are prioritised more effectively
- Fewer unnecessary appointments: Benign lesions can be safely discharged without the need for a face-to-face consultation
This system is now standard practice across our dermatology service and has already helped over 10,000 patients receive the right care at the right time.
Administrative use of AI: Improving hospital flow
As part of the NHS Federated Data Platform (FDP) programme, we are piloting how AI and data tools can improve the way patients move through our hospitals—from admission to discharge.
Examples of how this helps:
- Automatically identifies patients ready for discharge to free up beds
- Matches last-minute outpatient slots with patients who can attend at short notice
- Reduces paperwork, freeing up staff time for direct patient care
As an incubator site, our feedback is helping shape how these technologies are used across the NHS.
FAQs
What is AI in healthcare?
AI stands for Artificial Intelligence. It refers to computers performing tasks that usually require human thinking—such as recognising patterns or making decisions. In healthcare, AI supports (but does not replace) clinicians.
Is AI used instead of doctors or nurses?
No. AI tools support our staff, but do not replace them. Doctors and nurses still make the final decisions and provide personal care. AI simply helps make care quicker, safer and more accurate.
How is my data kept safe?
We take your privacy seriously. All AI tools go through strict NHS safety and privacy checks. Most use anonymised or secure data, and all data use follows UK law and NHS guidelines.
Can I say no to AI-supported clinical care?
Yes. You have the right to ask questions or express concerns. Please speak to your care team if you prefer not to have AI involved in your treatment. We will always respect your choices.
Has AI been properly tested?
Yes. Every AI tool we use has been rigorously tested and approved for NHS use. We only adopt technologies that meet clinical, ethical and safety standards.
What are the benefits of AI for me as a patient?
AI can help you:
- Get faster diagnoses
- Avoid unnecessary appointments
- Be prioritised if you need urgent treatment
- Receive more consistent and timely care
How does the Trust make sure AI is used responsibly?
We follow national guidance and have internal governance processes in place. Each AI project is reviewed by clinical and data protection experts to ensure it is safe, effective and fair.
Are private companies involved in providing AI?
Some AI tools are developed by private companies but are used under NHS-approved contracts. We do not sell patient data, and all suppliers must meet NHS standards.
Want to know more?
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be at the forefront of safe and responsible innovation. If you have questions or would like to find out more about our AI work, please email chelwest.digitalops@nhs.net.