What we do 

We work closely with Ear Nose and Throat (ENT) consultants, nurses and hearing therapists to provide assessment and treatment for people with hearing loss and balance disorders. We provide specialist support using state-of-the-art equipment to deliver a comprehensive adult diagnostic service, including balance tests and a full hearing aid service six days a week. We also treat gradual hearing loss over the age of 50 and can assess patients for any equipment needed for their homes (obtained through local Social Services).

We offer rehabilitation for patients suffering from hearing disorders and host one of only a few tinnitus and hyperacusis (acute sensitivity to sound) support groups in London. Our therapy services include self-help, Cognitive Behavioural Therapy (CBT), relaxation training, sound therapy and sleep counselling.


We have achieved Improving Quality in Physiological Services (IQIPS) accreditation and are a United Kingdom Accreditation Service (UKAS) accredited medical diagnostic service n°9966.

The IQIPS scheme is an assessment and accreditation process designed to help healthcare organisations ensure that patients receive consistently high quality care.

Our team

Our team is managed by Mrs Gillian Ross, Head of Audiology, and includes a Deputy Head of Audiology, senior Audiologists, Audiologists, an Audiology Rehabilitation Officer and Assistant Technical Officers. We also have a full time student on placement from University College London and students from Middlesex University.

  • Gillian Ross, Head of Audiology
  • Karlien Van Staden, Deputy Head of Audiology



If you would like a hearing test, we will need a referral from your GP to carry out a hearing test.

  • GPs in Hounslow & Ealing CCG can refer directly to Audiology via the Hounslow & Ealing referral centre. GPs can refer anyone from the age of 18 for a hearing test, subject to meeting the required criteria as set out by the AQP (Any Qualified Provider) contract. This is relevant for all new patients. If you already use a hearing aid and need a reassessment, your GP still has to refer you—this referral criteria is set out in the AQP contract for all Hounslow & Ealing GP services. We recommend you have a hearing reassessment every three years.
  • GPs in Richmond can refer directly to Audiology for anyone over the age of 18. For under 60, referrals must be sent to the ENT Specialist. Requests are accepted in electronic format from any primary care professional, hospital practitioners and partners. This is relevant for all new patients. If you already use a hearing aid and need a reassessment, you can contact the Audiology Department directly on 020 8321 5681 to book an appointment. We recommend you have a hearing reassessment every three years.

Audiology policy for lost hearing aids

If a patient has lost their hearing aid, if they are able to/or family member can assist them, they need to submit a signed letter stating that the hearing aid is lost. If a patient has lost their hearing aid twice within a 12 month period, they need to see their GP for a new referral to Audiology. If a patient continually loses a hearing aid please bring it to the attention of the Head of Audiology or the Deputy Head of Audiology.


Batteries can be collected from the Audiology Reception or Main Reception desk at West Middlesex Hospital. Alternatively, you can also collect batteries from the OPD Reception Desk at Teddington Memorial Hospital or the reception of St David’s Practice at the Feltham Centre for Health. Batteries are provided free of charge to our NHS hearing aid patients. Please bring the brown battery book with you—this was given to you when you received your NHS hearing aid. You can also send a relative/friend to collect them on your behalf, as long as they bring along your brown book. Alternatively, you can post your battery book in and the batteries will be posted back to you, provided you supply a self-addressed envelope and stamp.


If you would like further help and advice regarding tinnitus, your GP can refer you to our Tinnitus Direct Access Clinic. To be accepted in this clinic you need to meet the required criteria as set out by the CCG contract. Your GP can alternatively refer you to the ENT Specialist.

Further advice and support

Contact information

West Middlesex University Hospital

We are located in Outpatients 5, 1st Floor, East Wing, West Middlesex University Hospital. Outreach clinics also take place at Teddington Memorial HospitalFeltham Centre for Health and Whitton Corner Health and Social Care Centre.  Home visits can be provided on request by your GP and we offer a walk-in service for replacing life tubes.

  • Mon–Fri: 8:30am–12:30pm and 1:30pm–5:30pm
  • Sat:  8:30am–12 noon (except during Easter and between Christmas and New Year)

T: 020 8321 5681


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