Facial lipoatrophy service
What we do
We are the Pan-London Facial Lipoatrophy (FLA) Service. The Facial Lipoatrophy Service provides non-surgical treatment for moderate to severe facial lipoatrophy for people living with HIV.
The treatment is delivered by deep dermal injections of poly-L-lactic acid (New-Fill®) directly into the face. This helps to correct HIV related lipoatrophy and aims to restore facial appearance.
The Facial Lipoatrophy Service is centralised and managed by the Chelsea and Westminster HIV Services. Patients affected by moderate to severe HIV related facial lipoatrophy, attending a London HIV Clinic, are eligible for referral for New-Fill® treatments. Patients can be referred by a clinician within their HIV clinic.
It is important for us to know about your medical history accurately. Prior to providing you with an appointment we will invite you to complete a pre-treatment questionnaire. We will ask you to respond to us within 3 weeks (21 days). If we do not hear from you within this period, we may not be able to proceed with your treatment at the Facial Lipoatrophy Service.
You will receive a course of 4 treatment sessions of New-Fill™ treatment. The clinician delivering your treatment will assess and advise you on the frequency of your sessions.
On completion of treatment, it is advisable that a period of up to 24 months pass before you access further treatment. This will require a new referral from your clinician.
Our team
Our team consists of Clinical Nurse Specialists (CNS) and Specialist Consultants
Our specialist nurses:
- Sharron Brown, CNS Facial Lipoatrophy Practitioner
- Aimee Ansell, CNS Facial Lipoatrophy Practitioner
- Gertrude Kasajja, CNS Facial Lipoatrophy Practitioner
Our consultants
- Mr Jonathan Collier FLA Service Clinical Governance Lead
- Mr Giangiacomo Ollandini
Our administration
- Leila Sancis, Administrative Coordinator
Our clinic
• Kobler Outpatients, located on the Ground Floor of St Stephen Centre (building adjacent to the Chelsea and Westminster Hospital main building)
Our clinic is easily accessible and step-free.
Contact information
If you need to cancel or change your appointment or if you wish to discuss any queries, you can reach us on:
T: 020 3315 6936 M: 07586 554 536
E: caw-tr.newfill@nhs.net
If you do need to cancel or change your appointment, please let us know as early as possible so we can offer the date and time to someone else.
Failure to attend your appointment and frequent cancellations may result in your discharge from the FLA Service and you being referred back to your HIV clinician.
If you need to speak to someone urgently out of hours, please contact your GP or call 111. If it is an emergency please call 999 or attend your local Emergency Department
Additional useful information
Patient leaflets: