Equality, diversity and inclusion

The Trust’s goal is to be a hospital of choice by improving all aspects of our patients’ experiences. A key element of improving patient experience is to ensure that we have a highly skilled, motivated, diverse, productive and patient focused workforce.

It is our aim to provide care and services that are appropriate and sensitive to all. We continually strive to make sure that our services have equality of access and are non-discriminatory.

We are proud of our role in the local community and we are keen to embrace the many cultures and traditions that make this community so diverse, and to ensure that these cultures and traditions are celebrated rather than becoming barriers to accessing services.

The diversity of our local community is reflected in the ethnic and cultural mix of our staff. By reflecting the diversity that surrounds us, our staff are better placed to understand and provide for the cultural and spiritual needs of our patients.

We strive to improve continually in this area as we know that each patient is different, and that responding to your feedback is an integral part of helping to develop the services we provide you.

If you have any thoughts about your experience of Chelsea and Westminster Hospital NHS Foundation Trust in relation to equality and diversity, please feel free to use the contact details in the relevant sections of this site—alternatively you can contact our Patient Advice and Liaison Service (PALS).

To find out more about equality and diversity, please choose from the links on the left-hand side of the page.

The information published in this section can also be made available in alternative formats such as large print, electronic format (disk or emailed), audio or Braille, on request.

If you can’t find what you are looking for on this website, please email the .

Equality Act 2010

The Equality Act was introduced in 2010 and the main aim of the legislation is to protect our employees and service users/patients from discrimination irrespective of their protected characteristic i.e. age, disability, gender reassignment status, marriage or civil partnership, pregnancy or maternity, ethnicity, religion or belief, sex or sexual orientation.

Our general responsibilities are to have due regard to the need to:

  • Eliminate discrimination, harassment and victimisation
  • Advance equality of opportunity between people or different groups
  • Foster good relations between people or different groups


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