CW Medicines information service

Information on the Chelsea and Westminster Pharmacy Medicines information service

Chelsea and Westminster Pharmacy Medicines Information service is available 9:00-5:00pm Monday to Friday offering advice and guidance to patients and healthcare professionals.

If you are a patient of the trust with questions about your medication, you can contact the Medicines Information helpline on 0203 315 2704 or email

Examples of questions that you may want to ask include:

  • What are my medications for?
  • Will my medication cause side effects?
  • Is this medication safe to take with my other medications? 
  • I have missed a dose of my medication, what should I do?
  • I have forgotten to put my medication in the fridge, can I use it, or do I need to get a new supply?

Please contact your GP or local pharmacy if you have any other general queries about your medications. If you have an urgent query, contact 111.