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Referring to West Middlesex University Hospital

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About referrals

Our goal is to make the referral process straightforward, efficient and reliable for both you and your patients. Please note: For most services, referrals must be submitted through the NHS e-Referral Service (e-RS).

e-RS referral and advice guidance: See our general e-RS guidance for routine and urgent referrals or advice requests. For cardiology (heart failure), gastroenterology, nephrology, neurology, pain management and rheumatology, please follow our Advice and Refer (A&R) guidance, which requires selecting Advice rather than Referral in e-RS.

Outpatient referrals

Hounslow GPs

Please make referrals through the Referral Facilitation Service (RFS). The necessary pro formas can be found on the NHS Hounslow Extranet. Completed forms should be emailed to hounslow.rfs@nhs.net. For practice enquiries, please call 05511 434910.

Please note: any paper referrals received at the hospital will be returned to the Referral Facilitation Service before an appointment can be booked.

Richmond GPs

Please refer patients either through the Richmond Clinical Assessment Service (RCAS) or directly via e-RS. If a service is not available on e-RS, please email the referral to caw-tr.wm-bookingenquiries@nhs.net.

General referral information

Please use e-RS for all referrals whenever possible—the majority of our services are accessible through this system. For services not available on e-RS, please send referrals directly to the appointments office at caw-tr.wm-bookingenquiries@nhs.net.

Acute Assessment Unit (AAU)

For medical patients needing secondary care, please refer them directly to our AAU instead of sending them to A&E. The AAU operates Monday to Friday, 9am–9pm, and weekends, 2–8pm. It is managed by acute physicians with consultant availability throughout the day.

To refer a patient, call our hotline on 07717 150658 or contact the hospital switchboard on 020 8560 2121 and request the on-call medical registrar (bleep 393).

Antenatal clinical assessment service

This service is available on e-RS. Patients will initially be booked into a placeholder appointment slot and will be contacted later with their confirmed appointment time and date. Please refer to the service note on e-RS for further details.

Colposcopy

Please email colposcopy referrals to caw-tr.colposcopy-wmuh@nhs.net.

Early Pregnancy Unit (EPU)

Please complete the referral form and send to caw-tr.WestMidEPU@nhs.net. Once the patient has received their appointment time, they must complete this questionnaire once only. Any corrections or additional information should be noted during their appointment.

Subfertility clinic

All referrals to the subfertility clinic should be submitted using the referral pro forma.

Tongue tie clinic

Referrals to the tongue tie clinic are only accepted from a qualified infant feeding supporter. The referral form should be completed with your contact number and email address.

Transient ischaemic attack (TIA)

If the patient has an ABCD2 score of over 4, has experienced two or more TIAs within one week, or is on anticoagulation treatment, they should be sent directly to A&E. Additionally, please fax the referral immediately to A&E at 020 8321 2516.

Two Week Wait rule

These appointments can be booked via e-RS. If your patient requires an urgent referral under the Two Week Wait rule, please complete the West London Cancer Network pro forma and attach it to e-RS within 24 hours.

Fit for surgery checklist

To avoid delays, improve patient experience and reduce complications, please ensure the fit for surgery checklist is completed before referring any patient for surgery. This information should be included in the referral and is endorsed by the Department of Health in collaboration with the NHS Institute for Innovation and Improvement, NHS Improvement, and the NHS Cancer Action Team.

The most common issues identified in our preoperative assessment department that may lead to delays in surgery are:

  • Anaemia: Hb <12 in women and <13 in men are associated with more adverse outcomes
  • Suboptimally controlled hypertension
  • Suboptimally controlled diabetes mellitus (HbA1c >8.0)
  • Other suboptimally managed chronic conditions such as ischaemic heart disease, undiagnosed atrial fibrillation, heart failure and COPD

Hounslow GPs should note that the fit for surgery checklist is incorporated into the standard generic form on the NHS Hounslow Extranet.

Service contacts

Medicine

Appointments (except oncology)

T: 020 3315 6666
E: caw-tr.westmidadmin14@nhs.net

Administrative contacts by specialty

Planned Care

Appointments (all specialties below)

T: 020 3315 6666
E: caw-tr.westmidadmin14@nhs.net

Administrative contacts by specialty

Children’s Services (Paediatrics)

Appointments (all services)

T: 020 3315 6666
E: caw-tr.westmidadmin14@nhs.net

Administrative enquiries

Call 020 8321 5365 or email caw-tr.westmidadmin4@nhs.net for:

  • Paediatric Gastroenterology
  • Paediatric Haematology
  • Paediatric Neurology
  • Paediatric Neonatal
  • Paediatric General

Call 020 8321 5366 or email caw-tr.westmidadmin4@nhs.net for:

  • Paediatric Respiratory / TB
  • Paediatric Allergy
  • Paediatric Nephrology / Rheumatology
  • Paediatric Endocrinology
  • Paediatric General

Call 020 8321 6164 or email caw-tr.westmidadmin4@nhs.net for:

  • Paediatric Endocrinology
  • Paediatric Urology
  • Paediatric Neurology
  • Paediatric Neonatal
  • Paediatric Cardiology
  • Paediatric General

Call 020 8321 6017 or email caw-tr.wm-paedsdiab@nhs.net for:

  • Paediatric Diabetes

Gynaecology services

Appointments

Call 020 8321 5117 or email caw-tr.westmidadmin12@nhs.net for:

  • Menopause
  • Fertility

Call 020 3315 6666 or email caw-tr.westmidadmin14@nhs.net for:

  • 2WW
  • Urogynaecology
  • Minor Gynae
  • Vulva
  • Oncology
  • General Gynae

Call 020 8321 5067 or email caw-tr.colposcopy-wmuh@nhs.net for:

  • Colposcopy

Administrative enquiries

Email (all services): caw-tr.westmidadmin12@nhs.net

Call 020 8321 5117 for:

  • Menopause
  • Fertility
  • General Gynae

Call 020 8321 5118 for:

  • 2WW
  • Vulva
  • Oncology
  • Minor Gynae
  • General Gynae

Call 020 8321 5114 for:

  • Urogynaecology
  • Minor Gynae
  • General Gynae

Call 020 8321 5067 for:

  • Colposcopy
Contributors
jcurrie George Vasilopoulos