Visiting information


Get directions to Chelsea and Westminster Hospital, along with information on parking. Neonatal Intensive Care and High Dependency are located on the 3rd Floor at the front of the hospital. Please take lift bank B or the stairs to the 3rd Floor. You will be shown how to access the different nurseries by our staff. During the redevelopment, our Special Care cots have been relocated to a dedicated area on Apollo Ward on the 1st Floor, staffed by the team from the Neonatal Unit. Please use the escalators, stairs or Lift Bank B to access Apollo Ward.

Who can visit and when

  • Due to the ongoing risk from Coronavirus, the hospital is imposing very strict visiting restrictions for all patients, including those in all areas of the Neonatal Intensive Care Unit (Intensive Care, High Dependency and Special Care).
  • Currently only parents are allowed to see their baby on the unit. They may come in at any time of day or night. Only one parent is allowed at the cotside at any time, but parents can alternate provided they are in the same household or support bubble. No siblings or other family members are permitted to visit any part of the neonatal unit, including the reception waiting area. 
  • We are very sorry for the inconvenience this will cause and realise it will be upsetting for families, but we are acting on national guidance to limit the risk to the babies on the unit.
  • If parents are unwell, they should not come to the hospital. Please discuss with a senior member of nursing staff on the neonatal unit.

Ward rounds

Parents are encouraged to join ward rounds to participate in the care of their baby. Parents will be asked to wear sound-isolating headphones during handovers and during ward rounds when other babies are being seen. This is to preserve the confidentiality of each baby’s case. Handovers and ward rounds usually occur between 8am and 12 noon, and between 8pm and 9pm.

Entering the Neonatal Intensive Care Unit

A security system is in place throughout the entire neonatal and maternity department, such that you will need to press a buzzer by the entry/exit doors to be let in or out. This is for the babies’ safety. CCTV is operational to allow identification of visitors. On entering the unit, please remove your coat, any jewellery on hands and wrists (except wedding rings) and roll up your sleeves to your elbow. Leave coats (but please remove valuables) outside the nurseries. Then please wash your hands and rub them with the antibacterial gel provided before proceeding to your baby’s cot. This is to minimise transmission of infection. You will be shown how to do this on your first visit.

Parent group

All parents of babies on the neonatal unit are welcome to join this discussion group that meets every Tuesday at 2pm. This is an opportunity for parents to meet, ask questions and obtain more support. The group is led by our clinical psychologist.

Parent rooms

Rooms are available on the neonatal unit for parents to stay. These are for parents who are about to take their baby home, in order that they can take over all care for their baby with nursing support if required. There are also a number of rooms off the neonatal unit but within the hospital grounds for parents to stay. These are allocated on a case by case basis, with priority given to parents of babies receiving intensive care and/or who live a long distance from the hospital.

Contact Information

Neonatal Unit
3rd Floor
Chelsea and Westminster Hospital
369 Fulham Road
SW10 9NH

General enquiries
T: 020 3315 7881

Neonatal Unit Reception
T: 020 3315 7883

Neonatal Unit Coordinator
020 3315 8000, bleep 8869

Neonatal Medical Registrar
020 3315 8000, bleep 8235

Neonatal Surgical Registrar
020 3315 8000, bleep 4441



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