Visiting information

Location

Get directions to Chelsea and Westminster Hospital, along with information on parking. Neonatal Intensive Care and High Dependency are located on the 3rd Floor at the front of the hospital. Please take lift bank B or the stairs to the 3rd Floor. You will be shown how to access the different nurseries by our staff. During the redevelopment, our Special Care cots have been relocated to a dedicated area on Apollo Ward on the 1st Floor, staffed by the team from the Neonatal Unit. Please use the escalators, stairs or Lift Bank B to access Apollo Ward.

Who can visit and when

  • Due to the increase in prevalence of Coronavirus in the community, the hospital is imposing very strict visiting restrictions for all patients, including those in all areas of the Neonatal Unit (Intensive Care, High Dependency and Special Care).
  • Visiting is currently restricted to one parent or primary carer only. No siblings or other family members will be allowed to visit any part of the neonatal unit, including the reception waiting area. 
  • Entry to all areas of the unit is permitted from 9:30am–5:30pm only. All parents must leave the unit by 8pm. There is no re-entry after 5:30pm.

  • We are very sorry for the inconvenience this will cause and realise it will be upsetting for families, but we are acting on national guidance to limit the risk to the babies on the unit.
  • If parents are unwell, they should not visit before discussing this with a senior member of nursing staff on the neonatal unit.

Ward rounds

Parents are encouraged to join ward rounds to participate in the care of their baby. Parents will be asked to wear sound-isolating headphones during handovers and during ward rounds when other babies are being seen. This is to preserve the confidentiality of each baby’s case. Handovers and ward rounds usually occur between 8am and 12 noon, and between 8pm and 9pm.

Entering the neonatal unit

A security system is in place throughout the entire neonatal and maternity department, such that you will need to press a buzzer by the entry/exit doors to be let in or out. This is for the babies’ safety. CCTV is operational to allow identification of visitors. On entering the unit, please remove your coat, any jewellery on hands and wrists (except wedding rings) and roll up your sleeves to your elbow. Leave coats (but please remove valuables) outside the nurseries. Then please wash your hands and rub them with the antibacterial gel provided before proceeding to your baby’s cot. This is to minimise transmission of infection. You will be shown how to do this on your first visit.

Parent group

All parents of babies on the neonatal unit are welcome to join this discussion group that meets every Tuesday at 2pm. This is an opportunity for parents to meet, ask questions and obtain more support. The group is led by our clinical psychologist.

Parent rooms

Rooms are available on the neonatal unit for parents to stay. These are for parents who are about to take their baby home, in order that they can take over all care for their baby with nursing support if required. There are also a number of rooms off the neonatal unit but within the hospital grounds for parents to stay. These are allocated on a case by case basis, with priority given to parents of babies receiving intensive care and/or who live a long distance from the hospital.

Contact Information

Neonatal Unit
3rd Floor
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH

General enquiries
T: 020 3315 7881
E: neonatal@chelwest.nhs.uk

Neonatal Unit Reception
T: 020 3315 7883

Neonatal Unit Coordinator
T:
020 3315 8000, bleep 8869

Neonatal Medical Registrar
T:
020 3315 8000, bleep 8235

Neonatal Surgical Registrar
T:
020 3315 8000, bleep 4441

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