Friends and Family Test (FFT)
The Friends and Family Test (FFT) is a national initiative which began in 2013. It was originally named after a question asking patients whether they would recommend a hospital ward or department to friends and family if they needed similar care or treatment.
Following a national review, the survey question changed. The FFT now asks:
“Overall, how was your experience of our service?”
You can choose from ‘very good’, ‘good’, ‘neither good nor poor’, ‘poor’, ‘very poor’ or ‘don’t know’. You will also have the opportunity to tell us more about your experience in your own words.
We read your feedback and use it to improve our services and understand patients’ experience of care at Chelsea and Westminster Hospital NHS Foundation Trust.
Your feedback is anonymous and free to provide.
How we use FFT feedback
FFT results and comments are regularly shared with staff and services across the Trust. Positive feedback helps us understand what is working well and what matters to patients. Less positive feedback helps us identify where improvements may be needed.
Give feedback online
You can complete the FFT questionnaire on your phone, tablet or computer using the relevant link below.
Other ways we may ask for feedback
You may also be offered the opportunity to complete the FFT during or after your visit. Depending on the service you use, this may be through a text message, survey form or another feedback method.
Taking part is voluntary and choosing not to provide feedback will not affect your care.
Your information
Where we use your contact details to invite you to provide feedback, your information is handled securely and in accordance with UK data protection legislation. Your FFT responses are anonymous and are used to help us understand and improve patients’ experience of our services.
Our results
All NHS trusts are required to submit their FFT results nationally. You can view published FFT data on the NHS England website.
If you have any questions about the Friends and Family Test, please contact the Patient Experience Team at chelwest.patientexperience@nhs.net.