Kobler Outpatient Clinic

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Important information before you visit our services

  • Have you tested positive for COVID-19 in the last 10 days?
  • In the last 14 days, have you had close contact with a person who had symptoms for COVID-19 or has been declared positive?
  • Do you have currently or have had a high temperature within the last 7 days? This means you feel hot to touch on your chest or back.
  • Have you experienced a new loss or change to your sense of smell or taste in the last 7 days?
  • Do you have, or have had in the last 7 days, a new continuous cough? This means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours.

If the answer is yes to any of the above questions then you should stay at home or go home and not attend your appointment until the self-isolation period is completed.

If you have any of the above symptoms please arrange a COVID-19 test by calling 119.

Important information for Kobler patients

Please note we are currently unable to see walk-in patients

If you have any questions before coming to clinic or need more medication please call us on 020 3315 4040 (option 2) or call the HIV telephone clinic during the times below:

HIV Telephone Clinic
T: 020 3315 6934

  • Mon: 9am–4pm
  • Tue: 9am–4pm
  • Wed: 12 noon–4pm
  • Thu: 9am–4pm
  • Fri: 9am–4pm 

For urgent medical advice 

If you think you may need same-day urgent HIV care, call the Rapid Review Clinic at Chelsea and Westminster Hospital on 07805 813 558. The service runs 8:30am–2pm, Mon–Fri. You will be assessed and may be referred to Chelsea and Westminster Hospital for emergency treatment if appropriate.

Blood tests and appointments

For routine blood test appointments or to rebook or cancel an appointment please call 0203 315 4040 (option 2) and then choose the book or cancel an appointment option, or you can email caw-tr.ssc-appointments@nhs.net.

Please do not attend any of our services in person unless we have arranged a booked appointment for you via our telephone triage or you have an appointment for routine blood tests. 

Once you arrive for your booked appointment there will be a checkpoint at the main entrance of St Stephen’s Centre where a member of staff will confirm your appointment time, check if you have any COVID-19 related symptoms and take your temperature. 

  • After this assessment, if there are any concerns that you may have COVID-19, you will be advised to return home and follow the appropriate advice
  • After this assessment, if there are no concerns related to COVID-19, you will be given a face mask to wear during your clinical care in St Stephens Centre

Staff will also advise you where to go.

Our routine blood testing and pre-booked face-to-face appointment clinics are on the Ground Floor in Kobler Outpatients.

Once you are allowed into Kobler Outpatients, please note that a limited number of seats are available to allow social distancing in the waiting area. 

You will not be asked to fill in any paper forms while waiting and the team will  endeavour to call you into the clinical room as soon as they can.

If you are running more than 10 minutes late, we may not be able to see you so that we can maintain social distancing. 

Please note that throughout the building we will ask you to respect the guidance for social distancing by keeping yourself 2 metres (6 feet) away from other people. 

We are also encouraging frequent hand hygiene, and you will find points with hand sanitiser throughout the building.

HIV and COVID-19

There is currently no evidence that people living with HIV are at greater risk of either getting COVID-19, or becoming unwell due to the virus.

However, the British HIV Association recommend that those with a CD4 count less than 50 follow the 12-week social isolation advice for vulnerable groups. Please don’t attend clinic to check your CD4 count.

To keep patients and our staff safe we are having to make some urgent temporary changes to how we manage all patient pathways, please read the following information carefully.

Call centre

T: 020 3315 6934

Lines are open:

Mon: 9am–4pm
Tue: 9am–4pm
Wed: 12 noon–4pm
Thu: 9am–4pm
Fri: 9am–4pm
Sat: closed
Sun: closed

HIV telephone clinic

T: 020 3315 6934

Contact information

Kobler Clinic
St Stephen’s Centre

Chelsea and Westminster Hospital
369 Fulham Road
SW10 9NH



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