Make, change or cancel an appointment

Appointments with us are booked through the NHS eReferral Service (ERS). In many cases you can manage your appointment through the DrDoctor service.

• Log on to DrDoctor

Make an outpatient appointment

All GP referrals must made via the NHS eReferral Service (ERS) and appointments with us are booked through the same system. If you do not receive an appointment date within 40 days of your referral, please contact us.

Please note: You will need the booking reference number stated on your booking letter and a password/access code given to you by your GP practice. Please contact your GP practice if you do not have these details or have lost them.

Appointments are booked in one of the following ways:

• Your GP will book you while you are at your GP appointment
• You can call the ERS appointment line at 0345 608 8888—Mon–Fri, 8am–8pm, weekends/bank holidays, 8am–4pm (closed on Christmas Day)—call charges may vary
• You can book online at www.nhs.uk/referrals
• You can use a textphone and dial 0345 850 2250
• Booked by our hospital administration team on 020 3315 6666—Mon–Fri, 8am–5:30pm

Check an outpatient appointment

Do you need to check the details of your appointment, including whether it is face-to-face or virtual, or confirm that your appointment is still taking place?

You can check from computer, tablet or mobile phone: 

• Log in to DrDoctor
• Navigate to ‘Appointments’

The date, time and format (face-to-face/telephone/video) of your appointment will be listed.

• Face-to-face appointment: Please come to the hospital at the scheduled time
• Telephone appointment: Please do not come to the hospital—a specialist will call you at the time of your appointment 
• Video appointment: Please do not come to the hospital—you will be sent a link 1–2 hours before your appointment

Change or cancel an outpatient appointment

If you need to change or are unable to make it to your appointment, please let us know as early as possible so we can offer the date and time to someone else.

Outpatients

To change or cancel an appointment:

• If your appointment is more than two business days away, email:
  • Chelsea: chelwest.appointment-enquiries@nhs.net
  • West Middlesex: caw-tr.wm-bookingenquiries@nhs.net
• If your appointment is less than two business days away, call 020 3315 6666 (Mon–Fri, 8:30am–5:30pm)

To change or cancel a follow-up appointment:

• Reschedule via DrDoctor, or
• Visit our outpatient appointments page, or
• Call 020 3315 6666 (Mon–Fri, 8:30am–5:30pm)

Maternity

• Chelsea: Email chelwest.anc.admin@nhs.net or call 020 3315 6000 (option 3)
• West Middlesex: Call 020 8321 5952 (maternity) or 020 8321 5007/5008/6420 (antenatal)

Imaging (X-ray, ultrasound, MRI, scans)

• Chelsea: Email caw-tr.radiology@nhs.net or call 020 3315 2783
• West Middlesex Clinical Imaging: Email caw-tr.westmidadmin17@nhs.net or call 020 8321 5872
• West Middlesex Ultrasound/Gynaecology: Email caw-tr.wm-ultra@nhs.net or call 020 8321 5111

Surgical procedures

Please note this is for procedures only—follow-up appointments are booked/managed via DrDoctor.

• Chelsea: Email caw-tr.surgicaladmissionsofficecwh@nhs.net or call 020 3315 2800 or 020 3315 3299
• West Middlesex: Email caw-tr.westmidadmin9@nhs.net or call the number on the top of your surgical letter

Sexual health

• Contact the clinic where your appointment is booked

Please note: We may discharge you back to your GP if you do not attend a scheduled appointment without informing us. 

Department contacts