Feedback about the Cheyne Child development service
Tell us what matters to you
There are many ways to share your experience of Cheyne Child Development Service. From anonymous surveys to letters or a conversation with our Patient Advice and Liaison Service (PALS), we are here to listen and help.
On this page
- Tell us your story
- What our patients have said about us
- Your feedback matters
- Compliments
- Friends and Family Test
- Patient Network
- Complaints and feedback
Tell us your story
Would you like to tell us what you think about our services? You could help with service development and improvement, or share your story. Tell us what we are doing well, where we can improve and what matters to you.
Please complete this questionnaire to tell us more about your experience of Cheyne Child Development Service:
What our patients have said about us
Here is feedback from families who have completed questionnaires about Cheyne Child Development Service.
Survey results
Were the staff friendly and compassionate?
Did you feel adequately listened to and involved in your child’s appointment?
How well did the professionals explain things during the appointment?
Did the professionals clearly explain the plan and next steps for future support?
How satisfied overall were you with today’s appointment?
How likely are you to recommend our service to friends or family if they need similar care or treatment?
Feedback comments from families
Here is some feedback we have received from families about their experience of Cheyne Child Development Service:
Your feedback matters
All feedback is shared anonymously with the relevant service. We use your feedback to create a ‘You said, we did’ update, which shows how your feedback has been listened to and what we have changed as a result.
You said, we did
We use your feedback to improve what we do. Improving our patients’ experience is one of our goals. Our Patient Experience Strategy includes enhancing communication with patients and increasing feedback from people who use our services.
- You said: Reports focused too much on difficulties.
We did: We changed the report layout to include strengths as well as needs.
- You said: Families wanted more support for adolescents, including a post-diagnosis course with Clinical Psychology.
We did: We created an adolescent post-diagnosis group, run by Clinical Psychology, and offer this to families.
- You said: Report turnaround times were too long.
We did: We introduced ‘on the day’ reports so families receive a report by the end of the feedback appointment.
- You said: It was difficult to find the location of Cheyne Child Development Service at Chelsea and Westminster.
We did: We updated appointment letters to include detailed maps and directions.
We did: We added clinic location information to the Cheyne website.
We did: We created a new entrance and reception area via access from Netherton Grove.
- You said: Families wanted more support around transition to secondary school.
We did: We developed a transition workshop, delivered twice a year in the spring and summer terms.
Compliments
Send us your compliments and tell us about your positive experiences with our services.
We are grateful to patients and families who take the time to share compliments. We always share this feedback with the services and staff involved. Compliments boost morale and can also be used as examples of good practice.
If you would like to send a compliment about the service as a whole or about a particular member of our team, please complete this form:
We also love to receive pictures from children who have used our service. If you would like to send us a picture, please email: Chelwest.commpaed.coordinator@nhs.net
You can also nominate an individual or team for the Chelsea and Westminster PROUD Awards, which recognise exceptional dedication and excellence.
Friends and Family Test
Have you been given a Friends and Family Test card?
The NHS Friends and Family Test (FFT) helps service providers and commissioners understand whether patients are happy with the care they received and where improvements are needed. It is a quick and anonymous way to give your views after receiving NHS care or treatment.
Watch this short video to find out more:
Patient Network
Get involved in our latest development and improvement initiatives.
We want to involve patients, families and carers in different ways. By including patients and families in our service, we hope to improve the way care and services are delivered.
If you would like to become more involved in our work, you can join our Patient Network. The Patient Network is made up of patients, service users, families and carers who have registered their interest in taking part in activities.
Activities may include:
- being part of service improvement
- attending focus groups
- completing surveys
- sharing your patient story
If you would like to get involved, please contact: Chelwest.commpaed.coordinator@nhs.net
Complaints and feedback
We are here to help when you need support. In the first instance, we recommend speaking to the team member involved in your care to see if they can address any issues.
If you are not sure who to speak to, you can email Chelwest.commpaed.coordinator@nhs.net and we will look into your concerns.
Patient Advice and Liaison Service (PALS)
Our Patient Advice and Liaison Service (PALS) can help you with queries and concerns about services provided by Cheyne Child Development Service.
If you do not wish to discuss your concerns with staff or their manager, or if you have tried this and are still unhappy, you can complete the PALS feedback form or speak to the PALS team.