Video consultations

Video consultations enable you to have your appointment via a completely secure video environment from the comfort of your own home. 

We use video conferencing technology called Attend Anywhere, which is free (except any internet usage charges you may have) and uses around the same amount of data as a FaceTime or Skype call (roughly 500mb for 20 minutes). We recommend that patients connect to their home or work Wi-Fi to avoid using their mobile data allowance. If you’d prefer to use another platform such as Zoom or Skype, please contact your clinic prior to your scheduled appointment on the telephone number provided in your original appointment letter or reminder text message (SMS) sent to you.

The service can be accessed using either the Google Chrome or Safari web browser on your Windows, Android or iOS (Apple) device. You should test to ensure your equipment works before your appointment. The instructions below are for Attend Anywhere

Please note: This service is currently for patients who have already received an appointment.

How to attend your video consultation

  1. If a video consultation is set up for you, you will have received a link beforehand in a text message (SMS).
  2. Press the ‘start video call’ button above and follow the instructions.
  3. You will be asked to enter your name, contact telephone number and date of birth to confirm your identity. You will then be asked to select the clinic for which you have an appointment. 
  4. You will enter the clinic’s online waiting area. You will see yourself on the video and hear music. The waiting area is private and you will not see other patients. You can view your position in the queue and read any messages from the service.
  5. When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.
  6. If you want another person (friend, family, interpreter) to join the consultation, ask your clinician. They can send an invitation for your chosen person to join the consultation.

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Information videos

Security 

  • We use a video consultation technology called Attend Anywhere
  • Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter. 
  • The video platform will not take a recording of your consultation. 
  • Personal details entered at the start of video consultation will be deleted at the end of the call.
  • The clinician will document the video consultation in the same way as if it was a face-to-face consultation in the paper or electronic health record.

Further support and information

If you are experiencing any issues, please check these useful documents:

If you cannot join the video consultation at your appointment time or you are unable to participate in a video consultation for other reasons, please contact the clinic which made the appointment for you and we will then make a new appointment for you.

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