Patient transport services

Information regarding hospital transport and eligibility.

Chelsea and Westminster Hospital NHS Foundation Trust can provide hospital transport to eligible patients.

Who is eligible for hospital transport?

The non-emergency patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need, and all patients must be pre-booked. 

You will be assessed by your clinician to determine your eligibility. We do not provide transport due to issues with availability of public transport or financial difficulties. 

How do I find out if transport has been arranged?

You can call the hospital appointments office on 020 3315 6666 to check if transport has been requested.

What happens if transport has not been requested?

If transport has not been requested, you will be put through to the clinical area for that appointment for an assessment to take place. 

What happens when transport has been booked?

You should receive a telephone call the day before your appointment to:

  • confirm your booking
  • advise you what time to be ready (usually two hours before your appointment time, or longer for journeys more than 15 miles from the hospital)
  • ensure we have the correct details, including your mobility needs

If you have not received a call by 2pm on the day before your appointment, please contact the transport team on 020 3315 8021.

What do I do if transport has not arrived and my appointment is in 30 minutes or less?

Contact the transport team on 020 3315 8021—we will then contact the clinic to advise of your expected arrival time.

If I get a follow-up appointment will I get transport automatically? 

At each appointment, we will assess whether you are eligible for transport on your next visit.

Queries about patient transport bookings

  • For queries about patient transport bookings at Chelsea and Westminster Hospital, call 020 3315 8021.
  • For queries about patient transport bookings at West Middlesex University Hospital, call 020 8321 5704 

Comments and concerns

If you have any comments or concerns about your journey please write to:

Hospital Transport Services Manager
Ground Floor, Lift Bank D
Chelsea and Westminster Hospital
369 Fulham Road
SW10 9NH


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