Volunteering at the Trust

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Volunteering at Chelsea and Westminster and West Middlesex hospitals gives you the chance to support your local health service by offering safe and compassionate care and support to our patients.

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Our volunteers come from all walks of life and represent the diversity of the communities we serve. All our volunteers are passionate about improving patient experience.

We are developing our volunteer base and our aim is to significantly increase the numbers of volunteers we work with. We recognise the positive impact volunteering makes on our patients and our Trust.

We expect all volunteers to adopt the Trust’s PROUD values:

  • Putting patients first
  • Responsive to, and supportive of, patients and staff
  • Open, welcoming and honest
  • Unfailingly kind, treating everyone with respect, compassion and dignity
  • Determined to develop our skills and continuously improve the quality of care

Volunteers are asked to for a regular commitment of a few hours once a week over a period of at least 6 months or, in some instances, full time for a shorter period of time while on holiday or a break from school/college/university. We provide an exciting opportunity to meet people, learn new skills and, most importantly, make a difference to people’s lives. 

What sort of roles can I do?

At present we are recruiting for a number of roles:

  • Bleep volunteer—Chelsea and Westminster: A great way to get an overview of the workings of the Trust while keeping physically active at the same time. Work with the pharmacy team to help to support the timely delivery of stock, medication and prescriptions to priority wards. Help us get patients get home sooner.
  • Administration volunteer—Chelsea and Westminster: This can involve being responsible for providing administrative support in an outpatient environment, dealing face-to-face with patients or helping support one our corporate back-office functions. A position such as this would suit someone with reception skills, IT skills, an organised approach to working, and good attention to detail.
  • Youth Volunteer Programme—West Middlesex: Our new Youth Volunteering Programme supports the #iwill campaign allowing young people aged 16–25 an opportunity to volunteer and make a difference in their local community. The role enables you to try out a number of different roles to support patients and visitors within the hospital for around 2 hours every week Monday–Friday, 9am–6pm, to fit around your other commitments. Recruitment for this role has now closed—more opportunities will be available in 2019.  

Do you do work experience? 

Unfortunately we only recruit to specific roles and ask for a minimum commitment to the role. The Trust offers work experience—please see this page.

Will I need to provide references and have a DBS to volunteer? 

All prospective volunteers will be asked to provide names of two individuals who have preferably known you in a professional capacity for at least two years. Some roles will require a DBS—we take you through this process and will provide more information after your interview stage. 

Do I get expenses paid? 

Unfortunately at this time we are unable to pay expenses to volunteers apart from travel expenses to those who are part of the Youth Volunteering Programme. 

Do I require any health checks to volunteer with patients? 

Yes – you will be asked to complete a health self-declaration and, for some patient facing roles, we do require a record of the following immunisations—evidence of having had chicken pox or being varicella immune, measles, mumps and rubella, and the BCG vaccination or evidence of immunity. 

We provide you with a form to take to your GP practice or, alternatively, you can ask for a free immunisation health record. 

If you have no record of the above or have not had any of the required immunisations, the volunteering department can arrange an appointment with one of the hospitals’ occupational health departments.

What skills or experience will I gain?

You will gain numerous skills, but the most common are communication and interpersonal skills, confidence, resilience and experience in a busy healthcare environment as part of a multidisciplinary team.  

How long will it take from submitting my application to starting volunteering?

We receive a high volume of applications to volunteer across both sites. We aim to process applications as quickly as possible, but the process is very much a joint effort between the volunteering team and you as the applicant. 

Parts of the process are out of the volunteering department's control—such as how quickly you can gather your DBS paperwork together for the application, the return rate of the DBS certificate, and the time it takes for your GP to sign off your immunisation forms or for you to make a relevant appointment if you require vaccinations.

We will explain every step of the process to you but should you have any questions please do not hesitate to ask!

Entry criteria 

If you are considering applying to become a volunteer, please ensure that you meet our entry requirements before submitting an application:

  • You must be 16 years of age or older
  • You must have the right to work in the UK
  • You must be able to meet the role’s commitment
  • You must have an email address 

Find out more and apply

Chelsea and Westminster Hospital

T: 020 3315 8489
E: Volunteer at Chelsea and Westminster Hospital   

West Middlesex University Hospital

T: 020 3315 8489
E: Volunteer at West Middlesex University Hospital



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