Volunteering at the Trust

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Volunteering at Chelsea and Westminster and West Middlesex hospitals gives you the chance to support your local health service by offering safe and compassionate care and support to our patients.

Volunteers are here to improve and enhance the patient experience, complementing the work of employed staff across the Trust. Volunteering at Chelsea and Westminster and West Middlesex hospitals gives you the chance to support your local health service by offering safe and compassionate care and support to our patients. Our volunteers come from all walks of life and represent the diversity of the communities we serve. All our volunteers are passionate about improving patient experience.

We are developing our volunteers base and our aim is to significantly increase the numbers of volunteers we work with. We recognise the positive impact volunteering makes on our patients and our Trust.

We ask our volunteers to offer a regular commitment (a minimum of 4 hours a week over a period of 6 months, or full time for a shorter period while on holiday or a break from school/college/university). We provide an exciting opportunity to meet people, learn new skills and, most importantly, make a difference to people’s lives.  

Volunteering—what’s in it for you?

There are lots of reasons why you people choose to volunteer, such as:

  • Giving something back to the Trust following treatment at the hospital provided to you or a family member
  • Making a positive difference to the lives of others
  • Helping others and wanting to play a role in improving patients’ and visitors’ experiences
  • Contributing to the local community
  • Developing new skills
  • Demonstrating your existing skills and furthering your personal development
  • Using your existing skills in a new environment
  • Meeting new people and working with people from all walks of life
  • Showing potential employers that you are reliable, committed to work and training
  • Sampling a potential healthcare career

Best of all, volunteering improves your health! Studies have concluded that people who volunteer live longer, have better health and lower rates of depression than those who don’t. We will support you during your time with us to ensure that you are properly trained and have a named point of contact during your time at the Trust.

Who can volunteer?

We are looking for confident and enthusiastic people who are also:

  • Reliable
  • Punctual
  • Friendly and positive
  • Easy-going with a friendly personality and who enjoy meeting new people
  • Presentably clean and tidy in appearance
  • Respectful and understanding of different patients’ cultures and backgrounds
  • Objective and non-judgemental

We expect all volunteers to adopt the Trust’s PROUD values:

  • Putting patients first
  • Responsive to, and supportive of, patients and staff
  • Open, welcoming and honest
  • Unfailingly kind, treating everyone with respect, compassion and dignity
  • Determined to develop our skills and continuously improve the quality of care

Entry criteria

If you are considering applying to become a volunteer, please ensure that you meet our entry requirements before submitting an application:

  • You must be 16 years of age or older
  • You must have the right to work in the UK
  • You must commit to a minimum of 4 hours per week over 6 months, or full time hours for 3–4 weeks while on a break or holiday from work, school, or college
  • You must have an email address 

Volunteer roles

At present we are recruiting for a number of roles:

  • Bleep volunteer: A great way to get an overview of the workings of the Trust while keeping physically active at the same time. Work with the pharmacy team to help to support the timely delivery of stock, medication and prescriptions to priority wards. Help us get patients get home sooner.
  • Administration volunteer: This can involve being responsible for providing administrative support in an outpatient environment, dealing face-to-face with patients or helping support one our corporate back office functions. A position such as this would suit someone with reception skills, IT skills, an organised approach to working and good attention to detail.
  • Ward helper: Help make patients’ hospital stays more comfortable by chatting, listening, reading, running errands, helping them with feeding or escorting them on short walks. Get involved with activities across a number of wards where help is required. 
  • Maternity volunteer: This involves assisting staff and new mums on the maternity unit. You could take up training in order to provide breastfeeding support. Please note, this does not involve midwife/doctor shadowing. 
  • Paediatrics volunteer: Help out in our paediatric departments and make a big difference to our younger patients and their families. 
  • A&E volunteer: The A&E department is always busy. Volunteers help to make those waiting feel more at ease by providing them with drinks, chatting with those waiting to be seen and providing updates on their progress in the queue. Suitable if you’re interested in weekend or evening volunteering.
  • Hospital guide: Work across the Trust giving patients and visitors directions and escorting them to their appointments.
  • Befriender: Help make stays (inpatient or outpatient) as smooth and comfortable as possible by providing company, chatting, listening and helping out generally. 
  • Chaplaincy volunteer: Offer spiritual, religious, pastoral and practical support to patients of all beliefs. This is more of a listening and responding role rather than about religion or belief.
  • Other volunteer: If you have other creative talents or specialist skills that you think we can utilise within our hospital setting please contact the Voluntary Services Team on our email below.

Find out more and apply

Chelsea and Westminster Hospital

T: 020 3315 8489
E:    

West Middlesex University Hospital

T: 020 3315 8489
E:

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