Patients give hospital a big thumbs up

90% of patients rate the care they receive at Chelsea and Westminster as ‘Excellent’, ‘Very good’ or ‘Good’—according to the results of the national annual inpatients survey published by the Care Quality Commission.

The 2009 survey findings, which were published by the Care Quality Commission in May, show that the Trust has improved its performance year-on-year—we performed significantly better on 16 of the 79 questions compared with the 2008 survey while our performance was significantly worse on no questions.

Areas in which the Trust’s performance has improved significantly include:

• Patients’ privacy in the Emergency Department
• The provision of printed information when patients have a planned admission
• Communication by doctors and nurses
• Patients being offered a choice of food
• Patients not having to share sleeping areas or bath or shower areas with members of the opposite sex

However, there are also a number of areas for improvement that the Trust will be working to improve over the last 12 months.