Advice about COVID-19 (coronavirus)

25 March 2020

The NHS in London and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring urgent services are available to the public as normal.

Updated 12 June 2020

New visiting position

We have updated visiting policy.  Limited numbers of visitors are now permitted.

Visitors must obey social distancing; must be temperature checked and symptom checked on entering the hospital; must follow hand hygiene measures – regular hand washing or alcohol gel; and must wear their own face covering. 

Alternatives to visiting

Friends and families of inpatients at both our hospitals can submit a message and a photo via our Message for You service which we will then print and deliver to the patient’s bedside. Our volunteers will also read out the letter to the patient if necessary. We regret that this service is not available for patients in intensive care at either hospital.


Most outpatient appointments are either carried out by phone or video, or rescheduled. Non-urgent elective or day case procedures will be delayed. You will hear from us if this is the case.

We apologise if you receive multiple conflicting text reminder messages. Please follow the advice in the last text message you receive from us.

Care Information Exchange

The Care Information Exchange (CIE) is an online personal health record powered by Patients Know Best.

In response to COVID-19, the Trust is inviting patients via SMS text message to register for access to their e-health record.

Coronavirus testing

In line with national guidance, we no longer test people attending the hospital A&E if their symptoms are mild or moderate. They should go home and self isolate. We no longer test in the community.

The public are being advised to self-isolate at home without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:

  • a new continuous cough
  • high temperature (of 37.8°C or higher)          

If you have health concerns contact NHS 111. 

Hygiene helps limit the spread of disease

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze—then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport (use a sanitiser gel if soap and water are not available)
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell

You can find the latest information and advice from Public Health England at

Press office

In-hours (Mon–Fri, 9am–5pm)

Communications team
T: 020 3315 6828


We are contactable for urgent, time-sensitive media enquiries. In the first instance, please text or email, then call.

Communications team
M: 07775 016 333‬

Please note: The Lakeside Mental Health Unit is run by West London Mental Health Trust—for media enquiries relating to the unit please call 020 8354 8737.