Wards and departments

Visitors—please note that we operate protected mealtimes:

  • On adult wards lunchtime is from 12:30–1:30pm
  • On children's wards lunchtime is from 12–1pm

Chelsea and Westminster Hospital

Wards

Visiting times 10am–9pm except as noted.

Ward (specialty)Floor/lift bankTelephone
Acute Assessment Unit (general medicine) 4/B 020 3315 8525/ 8509
Annie Zunz Ward (gynaecology) 4/B 020 3315 3905/ 3906
Apollo Ward (children’s surgery) 1/B 020 3315 3610
Burns Unit (adult burns) 5/C 020 3315 8611/ 2500
Chelsea Wing (private inpatients) 4/D 020 3315 8409/ 3596
David Erskine Ward (general medicine/respiratory) 4/D 020 3315 8551/ 5835
David Evans Ward (elective surgery) 5/D 020 3315 8521/ 8522
Edgar Horne Ward (general medicine) 4/D 020 3315 8512/ 8511
Intensive Care Unit/ICU (intensive and high dependency care)—see note 1 5/B 020 3315 4331
Neptune Ward (adolescent/children’s neurology, dermatology, other medical) 4/C 020 3315 8866/ 8865
Lord Wigram Ward (orthopaedics, general surgery) 3/D 0203 315 8523/ 8524
Mars Ward (children’s burns) 1/C 020 3315 3706
Mercury Ward (children's gastroenterology, general surgery) 1/C 020 3315 8685
Nell Gwynne Ward (stroke, neurology rehabilitation) 4/B 020 3315 8432/ 8431
Neonatal Intensive Care Unit/NICU (neonatal care)—see note 2 3/B 020 3315 3052/ 3078/ 3079
Nightingale Ward (general medicine) 4/B 020 3315 8500
Rainsford Mowlem Ward (care of the elderly, frailty, general medicine) 3/C 020 3315 8532
Ron Johnson Ward (HIV, oncology) 2/B 020 3315 8514/ 8540
Saturn Ward (children’s day cases)—see note 3 1/B 020 3315 3536
St Mary Abbots Ward/Surgical Assessment Unit (general surgery, colorectal) 5/C 020 3315 8602
  • Note 1: Visiting 10am–10pm—at other times, please discuss with the team
  • Note 2: Visiting 24/7 for parents/carers—other visitors 3pm–7pm for one nominated visitor per day. Note we can only accommodate one parent/care to stay overnight
  • Note 3: 1 parent/carer/guardian can accompany patient

Maternity services

Contact—call 020 3315 6000:

  • Option 1: Women in labour/urgent queries
  • Option 2: Birth Centre
  • Option 3: Appointments/non-urgent queries
  • Option 4: Antenatal queries

Visiting times:

  • 24/7 (primary support person for labour, birth, postnatal care)
  • 2–8pm (secondary support person)
  • 8am–8pm (support person on Josephine Barnes Ward)
  • 3–5pm (siblings on Josephine Barnes/Ann Stewart wards)
Ward/department (specialty)Floor/lift bankTelephone
Ann Stewart Ward (postnatal) 3/D 020 3315 7858
Birth Centre (maternity) 3/B 020 3315 6000 (option 2)
Elizabeth Suite/Early Pregnancy Unit (early pregnancy and acute gynaecology) 4/B 020 3315 5073/ 5070 (clinical)
Josephine Barnes Ward (antenatal) 3/C 020 3315 7802
Labour Ward (maternity) 3/B 020 3315 7855
Simpson Unit (maternity recovery) 3/C 020 3315 6000

Departments

Department (specialty)Floor/lift bankTelephone
A&E/Urgent Care Centre (emergency care) G (separate entrance next to main entrance) 020 3315 8080
Assisted Conception Unit (fertility) 4/D 020 3315 8585
Daniel Turner Dermatology Unit (dermatology) 1/D 020 3315 3248
Diagnostic Centre (cardiology, neurophysiology, lung function, endoscopy) 2/B 020 3315 4020
George Watts Day Care (dermatology) G/D 020 3315 5402
Kobler Day Care Unit (HIV/cancer/oncology) 2/B 020 3315 5626
Medical Day Unit (general medicine) G/D 020 3315 3265
Treatment Centre (day surgery) G (entrance on Nightingale Place) 020 3315 8465

Other services

ServiceFloor/lift bankTelephone
Chapel—24/7 1/C 020 3315 8083
CW Medicines Outpatient Pharmacy—Mon–Fri 9am–6pm (7:30pm Wed)/Sat–Sun 10am–4pm G/C 020 3315 8515
Friends Shop—Mon–Fri 9am–5pm G/B 020 3315 2414
Macmillan Cancer Information and Support Centre—Mon–Fri 9am–5pm (6pm Mon) LGF/C 020 3315 2386
PALS (Patient Advice and Liaison Service)—Mon–Fri 9am–4pm G/B 020 3315 6727
Restaurant—7am–3pm LGF/C -

West Middlesex University Hospital

Wards

Visiting times 10am–9pm except as noted.

Ward (specialty)Building/floorTelephone
Acute Assessment Unit/AAU (general medicine) Main/1 020 8321 6535/6730
Acute Medicine Unit/AMU 1 and 2 (general medicine) Main/1 020 8321 6535/6730
Crane Ward (care of the elderly, frailty) Marjory Warren/1 020 8321 5454/ 5453
Intensive Care Unit/ICU (intensive and high dependency care)—see note 1 Main/1 020 8321 5833/ 5834
Kew Ward (stroke) Marjory Warren/B 020 8321 5264/ 5265
Lampton Ward (care of the elderly) Marjory Warren/1 020 8321 5783/ 5329/ 5385
Marble Hill 1 Ward (general surgery) Marjory Warren/G 020 8321 5259/ 6388
Marble Hill 2 Ward  (general surgery) Marjory Warren/G 020 8321 6332/ 5388
Osterley 1 Ward  (orthopaedics) Main/3 020 8321 5345/ 5346
Osterley 2 Ward  (general surgery) Main/3 020 8321/ 6016/ 6815
Richmond Ward  (general surgery) Main/1 020 8321 5343
Special Care Baby Unit/SCBU (neonatal care)—see note 2 Queen Mary Maternity Unit 020 8321 5944
Starlight Ward (children’s services) Main (East Wing)/3 020 8321 6172/ 5362
Sunshine Day Unit (children's services) Main (East Wing)/3 020 8321 5851
Syon 1 Ward (cardiology, heart failure) Main/2 020 8321 6945
Syon 2 Ward (respiratory medicine) Main/2 020 8321 6773/ 5923
  • Note 1: Visiting 10am–10pm—at other times, please discuss with the team
  • Note 2: Visiting 24/7 for parents/siblings—other visitors 3pm–7pm for one nominated visitor per day

Maternity services

Ward (specialty)Building/floorTelephone
Labour Ward (maternity) Queen Mary Maternity Unit 020 8321 5946/ 5947

Visiting times:

  • 24/7 (primary support person for labour, birth, postnatal care)
  • 2–8pm (secondary support person)
  • 8am–8pm (support person on Antenatal Ward)
  • 3–5pm (siblings on Antenatal/Postnatal wards)

Departments

Department (specialty)Building/floorTelephone
A&E/Urgent Care Centre (emergency care) Main (north side entrance) 020 8321 5730/ 5729
Day Surgery (general surgery) Main/1 020 8321 5886/ 6099/ 5064

Other services

ServiceBuilding/floorTelephone
Chapel—24/7 Main/G 020 8321 5447
Outpatient Pharmacy—Mon–Fri 9:15am–5:30pm Main/G 020 8321 6930
PALS (Patient Advice and Liaison Service)—Mon–Fri 10am–4pm Main/G 020 8321 6261
Rumbles Restaurant—Mon–Fri 7:30am–3pm/Sat–Sun 7:30am–2:30pm Main/G -

Clinics

Protected mealtimes

Hospital inpatients benefit from the protected mealtimes scheme on a number of wards. This means wards are kept very quiet at mealtimes—giving patients the chance to eat their food in peace.

As well as changes in the work patterns of staff to ensure that mealtimes can be quiet and stress-free, hospital visitors are also asked to play their part by giving patients the time and space to eat their meals.

The protected mealtimes scheme—which is part of an NHS-wide initiative from the Department of Health—has been designed by a multidisciplinary group including nurses and other staff including radiologists, speech and language therapists and dietitians.

Lunchtime and suppertime have been designated as protected mealtimes. During these times, ward staff, doctors and other staff will avoid routine drug rounds, ward rounds, treatments and assessments. Emergency or essential care will not be affected by the scheme.

Visitors are asked to observe protected mealtimes and leave the wards unless they are helping a patient to eat or where their absence would upset the patient.

Access for disabled patients

There are parking bays in both hospital’s car parks for disabled people. If you have difficulty when you arrive at the hospital please ask for assistance at main reception.

Drivers may take elderly and disabled patients to the main entrance, but this is a drop-off point only. Anyone parking in this area may be ticketed or clamped.

The front desk, PALS office, outpatient reception areas and pharmacy have induction loops for the hard of hearing.

Contributors
hmendoza relliott veronica_18 lshardalow gurvindersu amyco George Vasilopoulos Lilley Bridges