Wards and departments

Chelsea and Westminster Hospital

Visitors—please note that Chelsea and Westminster Hospital operates protected mealtimes (see below for more information):

  • On adult wards lunchtime is from 12:30–1:30pm
  • On children's wards lunchtime is from 12:15-12:45pm

The following is a list of the wards and departments at, or associated with, Chelsea and Westminster Hospital:

Ward/DeptSpecialtyLiftFloorVisiting timesPhoneNotes
Acute Assessment Unit General medicine B 4 2–8pm 020 3315 8525
Admissions Office General surgery - G n/a n/a For enquiries, please refer to your appointment letter.
Ann Stewart Ward Postnatal D 3 4–7pm 020 3315 7858 No visitors under 16 years old.
Annie Zunz Ward Gynaecology B 4 3–8pm See note 020 3315 3906 (day care) or 020 3315 3906 (gynaecology)
Apollo Ward Children’s surgery B 1 8am–8pm 020 3315 3610 1st Floor at the front of the hospital.
Assisted Conception Unit Women’s services D 4 n/a 020 3315 8585 Straight ahead, then to the left.
Beta Cell Diabetes Centre Medicine C LG n/a 020 3315 2720 Also accessed via escalators located next to fish tank.
Burns Unit Adult burns C 5 2–8pm 020 3315 8611
Chapel n/a C 1 n/a 020 3315 8083 Also accessed via escalators in the main atrium.
Chelsea Wing Private inpatients  D 4 24 hours 020 3315 8409
Daniel Turner Dermatology Unit Dermatology  D 1 n/a 020 3315 3248 Also accessed via escalators in the main atrium.
David Erskine Ward Rheumatology, palliative care, lung oncology  C 4 2–8pm 020 3315 8551
David Evans Ward General surgery  D 5 2–8pm 020 3315 8521
Edgar Horne Ward Gastroenterology, endocrinology, haematology D 4 2–8pm 020 3315 8512
Endoscopy Unit Diagnostics B 2 n/a 020 3315 8453
Friends Shop n/a - G n/a 020 3315 2414 Near escalators.
Intensive Care Unit (ICU) Intensive and high dependency care B 5 24 hours 020 3315 8516 5th Floor at the front of the hospital.
Josephine Barnes Ward Antenatal  C 3 24 hours 020 3315 5371 Partner and own children only.
Jupiter Ward Adolescent C 4 8am–8pm 020 3315 5427 School-aged visitors only after 3:30pm when school is in.
Kobler Day Care Unit HIV services  B 2 n/a 020 3315 6151 This number cannot be used for appointment queries—please call 020 3315 6699 instead.
Labour Ward Maternity B 3 24 hours 020 3315 7855 Up to two named visitors (including partner).
Lord Wigram Ward Trauma and orthopaedics, general surgery D 3 2–8pm See note 020 3315 8523 (orthopaedics) or 020 3315 8524 (surgery)
Macmillan Information and Support Centre Oncology and palliative care D G 10am–4pm Mon–Fri 020 3315 2386 At the end of the corridor on the left from Lift Bank D.
Mars Ward Children’s burns  C 1 2–8pm 020 3315 3706 No visitors under 12 without prior agreement. Ward also accessed via escalators in the main atrium.
Maternity Services Maternity B 3 24 hours 020 3315 6000 Partner and own children only.
Medical Day Unit (Edith Smith) General medicine D G n/a 020 3315 3265 On the left by Lift Bank D.
Medical Day Unit (George Watts) General medicine D 1 n/a 020 3315 3248 Inside Dermatology Unit—also accessed via escalators in the main atrium.
Mercury Ward Children's gastroenterology, general surgery  C 1 8am–8pm 020 3315 8699 Also accessed via escalators in the main atrium.
Nell Gwynne Ward Stroke and neurology rehabilitation  B 4 2–8pm 020 3315 8500
Neptune Ward Children's neurology, dermatology, other medical C 4 8am–8pm 020 3315 8866 School-aged visitors only after 3:30pm when school is in.
Neonatal Intensive Care Unit (NICU) Neonatal care B 3 3–8pm 020 3315 3052 Parents can visit anytime but are asked to avoid before 8am and after 8pm. Up to 4 named visitors other than parents can visit 3–8pm. 3rd Floor at the front of the hospital.
PALS Patient Advice and Liaison Service - G n/a 020 3315 6727 Opposite escalators.
Pharmacy Pharmacy D G n/a 020 3315 8515 Straight ahead of Lift Bank D towards the back of the hospital.
Rainsford Mowlem Ward Gastroenterology, general surgery, colorectal  C 3 2–8pm 020 3315 2796
Ron Johnson Ward HIV, oncology  B 2 2–8pm 020 3315 8539
Restaurant n/a C LG n/a 020 3315 5201 From lift go through doors on the right—also accessed via escalators located next to fish tank.
Saturn Ward Children’s day cases  B 1 n/a 020 3315 3536 Also accessed via escalators in the main atrium.
St Mary Abbots Ward Gastroenterology C 5 2–8pm 020 3315 8602  
Treatment Centre Day surgery - G n/a 020 3315 8465 On the left by escalators.

West Middlesex University Hospital

WardSpecialty Building/floorVisiting timesPhone
Crane Ward    Care of the elderly Marjory Warren building 2–8pm 020 8321 5454 / 5453
Lampton Ward Care of the elderly Marjory Warren building 2–8pm 020 8321 5783 / 5329 / 5385
Marble Hill 1 Ward General  Ground Floor, Marjory Warren building 2–8pm 020 8321 5259 / 6388
Marble Hill 2 Ward  General  Ground Floor, Marjory Warren building 2–8pm 020 8321 5973 / 5388
Kew Ward  Stroke  Basement, Marjory Warren building 2–8pm 020 8321 5264 / 5265
Labour Ward Maternity Queen Mary Maternity Unit 3–8pm (max 3)
8am–8pm (next of kin only)
Special Care Baby Unit (SBCU) Neonatal care Queen Mary Maternity Unit 3–8pm (max 2)
24 hours (parents plus one named support person, max 2 at once)
020 8321 5944
A&E Emergency care North Side n/a 020 8321 5730 / 5729
Acute Assessment Unit Medicine 1st Floor 2-8pm 020 8321 6730
Acute Medicine Unit (AMU1) Medicine 1st Floor 2–8pm 020 8321 6233
Acute Medicine Unit (AMU2) Medicine 1st Floor 2–8pm 020 8321 5148
Coronary Care Unit Cardiology 1st Floor 2–8pm 020 8321 6944 / 6582
Critical Care Critical care 1st Floor 2–7pm (Tue 3–7pm)
Intensive Care Unit Intensive care 1st Floor 2–7pm (Tue 3–7pm) 020 8321 5833 / 5834
High Dependency Unit High Dependency (HDU) 1st Floor 2–7pm 020 8321 5331
Richmond Ward  General and day surgery 1st Floor 2–7pm
Syon Ward 1  General surgery  2nd Floor 2–7pm
Syon Ward 2  General surgery  2nd Floor 2–7pm
Osterley 1 Ward  Gastroenterology, endocrinology  3rd Floor 2–8pm 020 8321 5345 / 5346
Osterley 2 Ward  Respiratory, endocrinology 3rd Floor 2–8pm 020 8321 6019 / 6016
Starlight Children’s Ward Children’s services 3rd Floor (East Wing) 1–8pm
24 hours (parents)
020 8321 6172
Sunshine Day Unit Children's services 3rd floor (East Wing) Outpatients department 020 8321 6172 / 5851

Clinics

Protected mealtimes

Hospital inpatients benefit from the protected mealtimes scheme on a number of wards. This means wards are kept very quiet at mealtimes—giving patients the chance to eat their food in peace.

As well as changes in the work patterns of staff to ensure that mealtimes can be quiet and stress-free, hospital visitors are also asked to play their part by giving patients the time and space to eat their meals.

The protected mealtimes scheme—which is part of an NHS-wide initiative from the Department of Health—has been designed by a multidisciplinary group including nurses and other staff including radiologists, speech and language therapists and dietitians.

Lunchtime and suppertime have been designated as protected mealtimes. During these times, ward staff, doctors and other staff will avoid routine drug rounds, ward rounds, treatments and assessments. Emergency or essential care will not be affected by the scheme.

Visitors are asked to observe protected mealtimes and leave the wards unless they are helping a patient to eat or where their absence would upset the patient.

Access for disabled patients

There are parking bays in both hospital’s car parks for disabled people. If you have difficulty when you arrive at the hospital please ask for assistance at main reception.

Drivers may take elderly and disabled patients to the main entrance, but this is a drop-off point only. Anyone parking in this area may be ticketed or clamped.

The front desk, PALS office, outpatient reception areas and pharmacy have induction loops for the hard of hearing.

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