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Friends of Chelsea and Westminster Hospital

The Friends of Chelsea and Westminster Hospital provide a number of services for patients and visitors at the Chelsea and Westminster Hospital site.

Friends Patient Support Project

This project was set up in 2011 as a partnership between the Trust and the Friends of Chelsea and Westminster Hospital.

The aim of the Friends Patient Support Project is to provide additional support for patients admitted to Chelsea and Westminster Hospital leading to improved patient experience, improved nutrition and better clinical outcomes. The service provides targeted support to patients by providing adult wards with teams of trained volunteers to provide support, companionship, non-clinical assistance (such as mealtime support and during outpatient appointments for vulnerable patients) and to act as an advocate for patients.

The key benefits of the service are:

  • Improved quality of care 
  • Improved nutrition
  • Reduced length of stay
  • Improved patient experience

The Friends are very proud to support such a special project which reflects their ethos and values. 

Friends Library

The Friends Library offers a library service for patients and staff on Tuesdays, Wednesdays and Fridays, 12:30pm–2:30pm, including mobile library rounds to wards.

Friends Shop

The Friends Shop is on the Ground Floor near the escalators and is open Mon–Fri, 9:30am–5:30pm. It sells a wide range of items including gifts, toys, drinks, magazines, newspapers, cards, balloons, confectionery and toiletries.

Friends Trolley

The Friends run a trolley service which visits the wards Mon–Fri. The trolley stocks drinks, magazines, newspapers, cards, confectionery and toiletries. There is also a craft trolley which visits the wards on Wednesday mornings. It stocks jigsaw puzzles, wools etc. All proceeds support the work of the Friends.

Hairdresser

The Friends run a hairdressing service which is located on the 2nd Floor, Lift Bank D and is open Tue–Fri, 10:30am–5:30pm and Saturdays 10:30am–4pm. To book an appointment call 020 3315 8681 (x58681 internally).

Sales

The Friends run a bric-a-brac sale on Wednesdays and a book sale on Fridays. The proceeds go directly to The Friends. The Friends also benefit from commercial traders who sell a variety of items on other days of the week.

Friends website

Contact Information

The Friends of Chelsea and Westminster Hospital
Ground Floor, Lift Bank B

Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH

T: 020 3315 8825
E: friends.office@chelwest.nhs.uk
W: www.cwfriends.org.uk

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