Healthcare services have been adapting during 2020 so that outpatients can continue to receive high-quality care while spending less time in the hospital setting. In this context, we introduce Klick, a smartphone app for patients living with a long-term condition. Klick will help you to connect with your outpatient clinic.

Klick: connecting you to your care

Klick is a new smartphone app which allows patients to book routine appointments, review results and communicate with their clinic team. Klick has been developed by Chelsea & Westminster Hospital NHS Trust and is designed to enhance the care you currently receive.

By signing up to this service, you will be able to use the app to:

  • Book an Annual Review with a nurse, for an all-round health check-up as one of your two routine visits per year 
  • Receive notifications and reminders from your clinic team
  • Book routine blood test appointments (coming soon)
  • Review your test results (coming soon)

We are working hard to improve this app to give you easy and convenient access to all aspects of your routine care. Not all features will be available straight away but in order to deliver a valuable service, we need your involvement and feedback.


How it works

  • Download the app from Google Play store or Apple app store by searching ‘Klick app’ or clicking on the links below:
  • Register and complete a short questionnaire on the app to help us determine your care needs
  • A nurse will review your responses and notify you via the app to book your next appointment
  • Book your Annual Review appointment on the app
  • During the Annual Review appointment, the nurse will advise on blood test booking and prescription needs
  • After the Annual Review appointment, you will receive a notification to advise on your results status and if any further action is required
  • You will be contacted to complete a feedback questionnaire to help us improve our service. 

Planned improvements include blood test appointment booking and receiving your results within the app.

To sign-up, please download the app from the Apple app store or Google Play store [embedded link].  If you have any questions, please email the Klick Team at klick@chelwest.nhs.uk 

Klick has been developed as part of a Joint Working Initiative between Chelsea & Westminster Hospital Foundation Trust and ViiV Healthcare.


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