Located on the third floor in the East Wing of the main hospital. To gain access please use the lifts next to bloods tests and the restaurant.
Daily Ward Structure
Meal Times
All children will be supplied with 3 meals during the day. We will also supply breastfeeding mother’s with three meals a day. Breakfast will be served to you at your bed space. Lunch and dinner orders will be taken during in the morning. At lunch and dinner time you will hear a bell that is rung. When the bell is rung, you will need to go to the kitchen to collect your child’s order by stating the bed number you are in.
Also, on the ground floor you will find M&S, WH Smiths, Costa, Our Restaurant and Subway.
Visiting
We only allow two people by the bed space at one time due to safety reasons.
Siblings are allowed to visit. Both parents can be present throughout the day but only one can stay overnight. The parent who is not staying overnight must leave by 22:00 and can return at 08:00.
Any questions please speak with the nurse in charge.
Doctor's
Doctors will come onto the ward between 09:00-10:00 and will start the ward round. Once your child has been seen they may not see you again until the next day. They may come around in the afternoon to check on how your child is doing but the nurse will report back to the doctors regularly. Doctors can be called if you are concerned. The doctors cover Starlight Ward, A&E and SCBU and sometimes they will get called away for emergencies.
Your child may not be under the paediatric team alone but also under the surgical, orthopaedic or ENT team. These doctors cover the whole hospital and do not stay on the ward. They will see your child once a day, but times may vary depending in the event of an emergency.
Facilities
Located by the kitchen is a parent’s room. In here you will find sofas, table and chairs that you can use to relax if you would like to. There is a fridge for you to use. All food must be labelled and dated otherwise it will get thrown away. This is checked daily. There is tea and coffee for you to help yourself and a microwave. Remember this is a communal space so please help us keep it tidy.
We have a playroom which is open Monday to Friday 09:30-16:30. The play team work Monday to Friday and wear a pink uniform. They will come around and help support your children during their admission and bring toys and games to the bedside. If you would like some toys over the weekend please speak with your allocated nurse.
Parking
You must be here for 48 hours before we can offer you any discount on parking. Parking is only discounted going forward and will not be backdated or refunded. Once you have been here 48 hours and will be staying longer, please speak with the nurse in charge who will give you a form in which will give you a discount.
We offer free overnight parking from admission, please speak with nurse in charge who will be able to help.
Extra Information
Please supply your own milk and nappies. We have a very small stock to help where required but do not rely on this. We supply towels and wash products and have multiples showers available to use. We as a Trust are not responsible for any lost or damaged personal property. Unfortunately, we do not have any spare clothes to donate due to infection control reasons.
If English is not your first language and would like to have an interrupter, please let us know so we can arrange one over the phone for you
If you are placed in a cubical this may be due to many reasons such as an infection risk and your child may need to stay in the cubical. Please speak with your allocated nurse if you have any questions. During your stay your child may no longer need to cubical and will be expected to move if asked to do so by the Nurses.
If you have any compliments or complaints please contact:
