Hearing therapy

Introduction

If you have been referred to see the hearing therapy team it is because the Audiologist or ENT Doctor feels that you might benefit from further advice and guidance on how to manage your condition. It is an opportunity to speak with the Audiology team about your condition.

People referred to this service are concerned about a condition such as:

What will happen at my appointment?

You will be asked some questions about your ears, general health and specific information about your related condition as mentioned above. We will give you advice on how to manage your condition. We might refer you to other services who can help further. Most people who attend this appointment are given information and reassurance about their condition and are able to manage it better afterwards. You will receive leaflets about your condition to take home with you.

How long will my appointment take?

Approximately one hour. We aim to see you on time but occasionally clinics can be unavoidably delayed. We will keep you informed of any delay to your appointment.

How do I prepare for my appointment?

Before the appointment, please ensure your ears are free of wax. Wax can block ears and affect the results of your hearing test. If your ears are blocked with wax, please see you practice nurse or GP for wax removal prior to your appointment.

If you wear glasses, please bring them along with you.

If you are eligible for hospital transport, please contact us to arrange it for you.
If you need an interpreter, do contact us for this to be arranged. We cannot guarantee availability of interpreters for all languages, so please arrange this well in advance.

You are welcome to bring a relative, close friend or carer with you to your appointment.

If you would prefer not to have this appointment, please contact us as soon as possible so that we can offer this valuable appointment to someone else.

Can I cancel my appointment?

If you need to cancel your appointment, please call us as soon as possible. If you cancel your appointment more than two times, you will be discharged back to your GP and will need to be referred to our service again.

If you fail to attend this appointment, you will be discharged back to your GP’s care and will need a new referral in line with the Trust Policy.

Notes about your appointment

We are a teaching hospital so, on occasion, there may also be a student present in the appointment or a student supervised by an audiologist may see you. If you are not comfortable with this, please let us know when you check in for your appointment at the audiology reception desk.

We always try to see our patients at the time of their allocated appointment. Please ensure you arrive on time for your appointment.

Patient Advice & Liaison Service (PALS)

We value your opinion. If you have concerns or wish to give feedback about services, your care or treatment, we invite you to contact the PALS office: