Assistive devices (WM)
Introduction
You were recently seen in the Audiology clinic regarding your difficulty hearing with your hearing aids. The Audiologist may have suggested that we assess you for assistive devices as available and supplied by your local social team. The purpose of this appointment is to demonstrate some devices to you.
What will happen at my appointment?
You will be asked some questions about your ears and your hearing difficulties at home. We will then proceed to demonstrate assistive devices such as an amplified and flashing doorbell, TV loop system and the TV echo link system.
After this, we will complete the referral form for the relevant social services team. You will receive a copy of this form. We will send the form to the social services team and they will contact you to arrange delivery / installation of the devices.
If you need any help regarding maintenance or replacement of the devices in the future, you will need to contact your social services team directly.
Hounslow Adults Social Care:
020 8583 3100 / adultsocialcare@hounslow.gov.uk
Richmond Adult Access Team:
020 8891 7971 / adultsocialservices@richmond.gov.uk
Ealing Deafplus:
0756 4500 534
Surrey (Spelthorne) sensory services:
0137 237 7701
How long will my appointment take?
Approximately one hour. We aim to see you on time but occasionally clinics can be unavoidably delayed. We will keep you informed of any delay to your appointment.
How do I prepare for my appointment?
You must bring your hearing aids with you to the appointment otherwise, we will not be able to carry out the assessment.
If you wear glasses, please bring them along with you.
If you are eligible for hospital transport, please contact us to arrange it for you.
If you need an interpreter, do contact us for this to be arranged. We cannot guarantee availability of interpreters for all languages, so please arrange this well in advance.
You are welcome to bring a relative, close friend or carer with you to your appointment.
If you would prefer not to have this assessment, please contact us as soon as possible so that we can offer this valuable appointment to someone else.
Can I cancel my appointment?
If you need to cancel your appointment, please call us as soon as possible. If you cancel your appointment more than two times, you will be discharged back to your GP and will need to be referred to our service again.
If you fail to attend this appointment, you will be discharged back to your GP’s care and will need a new referral in line with the Trust Policy.
Notes about your appointment
We are a teaching hospital so, on occasion, there may also be a student present in the appointment or a student supervised by an audiologist may see you. If you are not comfortable with this, please let us know when you check in for your appointment at the audiology reception desk.
We always try to see our patients at the time of their allocated appointment. Please ensure you arrive on time for your appointment.
Patient Advice & Liaison Service (PALS)
We value your opinion. If you have concerns or wish to give feedback about services, your care or treatment, we invite you to contact the PALS office: