Services for people living with HIV

Re-opening on Wednesday 1st July

From 1st July, we will be re-opening our HIV services.

The majority of our appointments will continue by telephone but we will offer review in person where required. We will have some walk in availability should you need to be seen urgently, please phone the HIV telephone clinic (see below) beforehand to arrange this. 

COVID-19 advice

There have been confirmed cases of COVID-19 in the UK. The current advice is that anyone who has a cough or fever or shortness of breath should stay at home and call NHS 111 or visit the NHS 111 website. Do not attend clinic if you have any of the above symptoms, unless you have screened negative for COVID-19.

Screening at home or in some community facilities is arranged through NHS 111 following a clinical assessment by phone.

There is specific advice for those who have returned from abroad.

If you are HIV positive and worried about your risk of coronavirus there is currently no evidence that people living with HIV are at any greater risk of either getting coronavirus, or becoming unwell due to coronavirus, than the general public.  We do not recommend that you should attend for additional blood tests to check your CD4 count.  We do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus.

If your appointment is coming up soon we may contact you before to offer you a telephone consultation instead of coming into clinic.

If you are concerned about running out of medication, please email us on and we will arrange a further prescription. Please note, our clinicians are very busy currently and may not be able to access their personal emails. Please use the address above for correspondence.

We will continue to update this advice if public health guidance changes.

Should you have concerns regarding access to sexual health services or are planning on visiting the clinic, please contact us on 020 3315 9797.

New patient record system

On 4 November 2019, the Trust switched over to a new electronic patient record system (CernerEPR) for managing bookings and recording details of appointments. CernerEPR replaces our previous system.


The third floor at 10 Hammersmith Broadway offers outpatient HIV services. We offer care for people living with HIV in a modern, confidential and friendly setting. As we are part of Chelsea and Westminster Hospital NHS Foundation Trust, we have access to an excellent range of facilities and expertise.

3rd Floor

Appointments for HIV care or specialist sexual health services

Please contact our appointment line on 020 3315 1010. Please have your hospital or Lilie number available when you call.

HIV outpatient service opening times

Please note these are for booked appointments only.

  • Mon: 9am–5pm
  • Tue: 9am–5pm
  • Wed: 1:30–4pm and pre-booked doctors’ appointments only 5–7pm
  • Thu: 9am–5pm
  • Fri: 8:30am–12 noon
  • Sat/Sun: Closed (see urgent medical advice)

HIV walk-in services

For blood tests/vaccinations or repeat prescriptions please phone the HIV telephone clinic (the number is in the next section). For clinician reviews for HIV-related symptoms or issues:

  • Mon: 1:30–4pm
  • Tue: 1:30–4pm
  • Wed: 1:30–4pm
  • Thu: 1:30–4pm
  • Fri: 9:30–11:30am

To contact the clinic nurses by phone, please call 020 3315 9771.

We have appointment slots for your routine blood tests on a Wednesday evening – please book in advance via the appointments line 020 3315 1010.

HIV telephone clinic

For patients requiring medical advice, results or repeat prescriptions, please call 020 3315 9797 during the following times:

  • Mon: 9:30am–4pm
  • Tue: 9:30am–4pm
  • Wed: 1:30–4pm
  • Thu: 9:30am–4pm
  • Fri: 9:30–11:30am

Please have your medical number when you call.

Transferring your HIV care

If you would like to transfer your HIV care to 10 Hammersmith Broadway please contact the appointments line on 020 3315 1010. You will be asked some details so we can register you and create your personal medical number. You will then be offered a booked appointment with one of the nursing team during which a full set of blood tests will be taken and a nursing assessment completed.

If you require further information, please contact the nurses on 020 3315 9771.

Did you know you can book an appointment for an over 50s review?


You can take advantage of a comprehensive health review specifically designed for people aged 50 years and over.


Even people living with well managed HIV can be at higher risk of heart disease, kidney or bone problems as they grow older.


Just ask at reception to book your next six-month appointment. 

The clinic is run by our specialist nurses, and will include your antiretroviral prescription and blood test monitoring. Please be aware a few extra blood tests and scans may be recommended.

Any questions? Please ask a member of the team.

Urgent medical advice

Please call the advice line on 020 3315 9797 (9:30–11:30am, Mon/Tue/Thu/Fri) or the nurses on 020 3315 9771 during clinic hours.

If you have an urgent HIV-related problem at night, weekends or on a bank holiday, go to A&E at Chelsea and Westminster Hospital, 369 Fulham Road, SW10 9NH and tell the team that you are an HIV patient attending 10 Hammersmith Broadway. In an emergency dial 999.

Our nursing philosophy 

Our aim of the HIV services at 10HB is to provide a friendly and professional service to people living with or affected by HIV.

As a specialised nursing team we endeavour to offer high standards of individualised holistic care that focus on the physical and emotional needs.

We will always strive to provide you with respect, compassion and a non-judgemental approach, while tailoring your care to your specific needs where possible.

Peer support

Sometimes it’s really good to talk to someone who knows what it is like to live with HIV. Peer support workers are trained to discuss any issues you may have about HIV on a one-to-one basis.

Every Wednesday evening, we offer peer support from Naz Project London and Positively UK. To find out more, please speak to your doctor or nurse.

Support and advice from the Sexual Health Adviser team

If you find yourself worrying about any aspect of living with HIV, you may ask to see a Sexual Health Adviser. They may be able to see you when you are in the clinic, or you can make a separate appointment. The sexual health advisers can help you deal with many issues, including:

  • Living with HIV
  • Telling friends, partners or family about HIV
  • Difficulties with safer sex and relationships
  • Having a child
  • Depression and anxiety
  • Worries and concerns about the future
  • Concerns about alcohol and drugs and referral to specialist services
  • Assessment and referral for counselling/psychology/psychiatry
  • Referral to peer support and other support services
  • HIV and the law

You may contact the sexual health advisers on 020 3315 9779.

Opening times

Mon: 9am–7pm
Tue: 9am–7pm
Thu: 9am–4pm
Fri: 8:30am–12 noon
Sat: closed
Sun: closed

•  Get directions to 10HB

Clinic closed on bank holidays—for emergencies please go to your nearest A&E



T: 020 3315 1010

Lines are open:
Mon: 8:30am–7pm
Tue: 8:30am–6pm
Wed: 12 noon–6pm
Thu: 8:30am–4pm
Fri: 8:30am–12 noon
Sat: closed
Sun: closed


Contact information

10 Hammersmith Broadway
W6 7AL

Sexual Health Advisers
T: 020 3315 9779

T: 020 3315 9724/9778

F: 020 3315 9782


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