New Director of Human Resources Appointed

Chelsea and Westminster Hospital NHS Foundation Trust has appointed Susan Young as its new Director of HR and OD following a competitive recruitment process.

Susan has been Director of Human Resources & Organisational Development at the Countess of Chester Hospital NHS Foundation Trust since September 2010.  Susan and her team there have been shortlisted for several awards over that time and have most recently won a Healthcare People Management Association (HPMA) Excellence in Human Resource Management Award.

Susan has held a variety of HR roles in the public sector including Deputy Chief People Officer for HM Revenue and Customs, HR Director at the Office for National Statistics and Assistant Director of Personnel at Hertfordshire County Council.  She was also the Programme Implementation Director for the Civil Service's 'Next Generation HR' programme which joined up various HR and OD services across the Civil Service. She is a Chartered Fellow of the Chartered Institute of Personnel and Development.

Susan said: “I am delighted to be joining such a well-respected Foundation Trust which places a strong emphasis on its values. Having strong values helps patients and staff understand what to expect when accessing services or working at the hospital. The standards the trust has set amongst patients and staff are reassuringly high.

“While we perform strongly in national staff and patient surveys, there is always more that can be done. I look forward to developing the human resources and organisational development functions at the trust so that we provide all staff with a satisfying working life, which will translate into a better patient experience.”

Susan will join the Trust in early September.