Improving the outpatient experience

Our Trust will be rolling out a new digital appointment system. DrDoctor alerts patients to new appointments, and allows them to reschedule or cancel where necessary, on their smartphone. Patients will also be able to access appointment letters on their smartphone. The system is intended to improve the patient experience, but will also reduce non-attendances, cut unnecessary calls, and better use staff time.

Our Trust will be rolling out a new digital appointment system. DrDoctor alerts patients to new appointments, and allows them to reschedule or cancel where necessary, on their smartphone. Patients will also be able to access appointment letters on their smartphone. The system is intended to improve the patient experience, but will also reduce non-attendances, cut unnecessary calls, and better use staff time.

There are two different trials.

See appointment letters on your phone

From Wednesday 12 February, Endocrinology and Diabetes Outpatients at West Middlesex University Hospital patients will receive appointment letters by a clickable link sent to their smartphone. Where we don’t have a phone number or where the patient does not click the link, a paper letter is sent anyway.

Rescheduling appointments

From Monday 10 February, Podiatry Outpatients at West Middlesex University Hospital will test allowing patients to reschedule their appointments via their smartphone. This means that patients have the additional option of communicating appointment changes via smartphone. Existing ways to contact the Booking Office via phone will continue to exist. 

Feedback from the pilots will inform how the full system is rolled out across West Mid and thereafter the rest of the Trust.

More information will be coming soon.

Feedback

Was this page useful to you?

Share this page