We want to make the best use of digital technology to deliver great patient care. That’s why we have begun to introduce a new electronic patient record system called CernerEPR across the Trust.

When is this happening?

We started using the new system at West Middlesex University Hospital on 4 May 2018—and our Chelsea and Westminster Hospital site will follow on 5 November 2019.

What will this mean for me as a patient?

Patients can be confident that staff caring for them have access to information about their health and care from wherever they are in our hospitals. This includes information like test results, diagnoses and treatments. This is better for patients and better for our clinical staff. 

It will be the first time that our Trust has been on the same electronic patient record system across both our sites. And we are taking this one step further by sharing the system with Imperial College Healthcare NHS Trust. If you are also a patient at, for example, Charing Cross Hospital, our staff will be able to see records of your care there. It all means a more complete picture of your health which will help us give you the best possible care.

As with anything new, it will take staff some time to get used to the new system. You may find that we take a little longer to help you than normal around the time of the launch. Our priority is always your safety and care, and we are working hard to keep any disruption to a minimum.

Who can see my records?

Only staff who are involved in your direct care will access your records. This includes staff from our Trust and staff from neighbouring Imperial College Healthcare NHS Trust which includes Charing Cross, Hammersmith and St Mary’s hospitals.

Who else processes my records?

Our patient record system is supplied by a company called Cerner. They provide data processing services to us so that information is made available to staff when it is needed. We have a data processing agreement with Cerner that defines exactly what they can do to provide this service to us. They are not permitted to use the information we give them for any other purpose. This arrangement allows our patients and staff to benefit from the expertise that a specialist supplier of healthcare technology can offer, while at the same time protecting the privacy of our patients.

What does it mean for staff?

We’ve been talking to staff about the differences of the new system. One of the biggest benefits is having more information about their patients in one place. Less time spent looking for information means more time for patient care.


Was this page useful to you?

Share this page