Visiting information

Location

Get directions to Chelsea and Westminster Hospital, along with information on parking. The neonatal unit is located on the 3rd Floor at the front of the hospital, accessed by Lift Bank B.

Who can visit and when

  • Parents are welcome at any time of day or night.
  • Adult visitors are welcome from 3–8pm. No visitors other than parents will be permitted from 1–3pm. This enables parents to spend uninterrupted Quiet Time with their baby.
  • No more than 2 people may be at the baby’s cot at any one time, one of whom should be a parent. Limiting the number of people at the cotside reduces noise, activity and infection risk, and helps in baby’s rest and recovery.
  • Parents may nominate 4 visitors who are allowed to accompany them. Visitors must be with a parent unless written permission has been given to visit unaccompanied.
  • Brothers and sisters of all ages are welcome to visit under parental supervision. Other children under 11 years of age are not permitted.
  • During winter months, due to the high risk of respiratory viruses, siblings under 11 years will not be allowed to visit.
  • Any visitor with a cold, cold sore or other infection should not visit. Anyone with stomach upset should not visit for until 48 hours after symptoms have resolved. Parents who are unwell are advised to discuss this with the nursing staff. Non-immunised siblings should not visit if they have any symptoms of any sort, or have been in contact with other children with chicken pox or measles.

Ward rounds

Parents and other visitors will be asked to leave the nursery when a ward round or handover is taking place. This is to preserve the confidentiality of each baby’s case. It is usually possible for parents to join the ward round for their own baby, depending on the situation within the nursery at the time. Handovers and ward rounds usually occur between 8am and 12 noon, and between 8pm and 9pm.

Entering the neonatal unit

A security system is in place throughout the entire neonatal and maternity department, such that you will need to press a buzzer by the entry/exit doors to be let in or out. This is for the babies’ safety. CCTV is operational to allow identification of visitors. On entering the unit, please remove your coat, any jewellery on hands and wrists (except wedding rings) and roll up your sleeves to your elbow. Leave coats (but please remove valuables) outside the nurseries. Then please wash your hands and rub them with the antibacterial gel provided before proceeding to your baby’s cot. This is to minimise transmission of infection. You will be shown how to do this on your first visit.

Parent group

All parents of babies on the neonatal unit are welcome to join this discussion group that meets every Tuesday at 2pm. This is an opportunity for parents to meet, ask questions and obtain more support. The group is led by our clinical psychologist.

Parent rooms

Rooms are available on the neonatal unit for parents to stay. These are for parents who are about to take their baby home, in order that they can take over all care for their baby with nursing support if required. There are also a limited number of Patient Hotel rooms available in the hospital for parents to stay. These are allocated on a case by case basis, with priority given to parents of babies receiving intensive care and/or who live a long distance from the hospital.

Contact Information

Neonatal Unit
3rd floor
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH

General enquiries
T: 020 3315 7881
E: neonatal@chelwest.nhs.uk

Neonatal Unit Reception
T: 020 3315 7883

Neonatal Unit Coordinator
T:
020 3315 8000, bleep 8869

Neonatal Medical Registrar
T:
020 3315 8000, bleep 8235

Neonatal Surgical Registrar
T:
020 3315 8000, bleep 4441

Hospital-website-donate-button_.png

Feedback

Was this page useful to you?

Share this page