CQC ratings

Overall Trust rating

Hospital ratings

About our ratings

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’.

We are one of the first trusts to receive ‘Good’ across the board under the new CQC inspection framework. Both hospitals within our Trust—Chelsea and Westminster Hospital and West Middlesex University Hospital—were rated as ‘Good’ overall.

Our Trust was awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection which was completed during the same period as the CQC assessment. 

“This is an incredible result and achieved by the amazing dedication, commitment to patient care, and loyalty to each other and our organisation,” said our Chief Executive Lesley Watts. “I am extremely proud of everyone and grateful for the hard work of each and every staff member.  This result is a tribute to them, and well deserved.  We remain committed to continuing our improvement journey and ensuring we give the very highest quality of care to our patients day in day out.”

England’s Chief Inspector of Hospitals, Professor Ted Baker, said: “Chelsea and Westminster Hospital NHS Foundation Trust was rated Good overall—and in all the domains that we rate. This is a fine achievement and I congratulate the Trust and its staff on the improvements that have been made since our last inspection.”

The CQC inspection was carried out between December 2017 and January 2018. It was particularly noted that patients and carers gave very positive feedback about their experience at both our hospitals. They felt listened to, involved in decisions around their care, and said staff always considered their emotional wellbeing, not just their physical condition. Everyone promoted a positive culture which supported and valued staff, creating a sense of common purpose based on shared values. 

Our Trust consistently performs well against all national access standards, ranking in the top 10 best performing Trusts in the country. Inspectors found workable plans and pathways in place with all stakeholders, from patients and staff to local communities, to ensure our Trust will be able to achieve its aims of delivering outstanding services to all, be an employer of choice and be at the forefront of innovation in healthcare. They also remarked on the openness and honestly displayed by the Trust at all levels, and the successful embedding of our PROUD values.

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