Both hospitals were rated as “requiring improvement” following inspections by the Care Quality Commission (CQC).
Chelsea and Westminster Hospital
Chelsea and Westminster was visited in October 2014 and, although our staff were rated “good” for the quality of care we provide and our sexual health services were rated “outstanding”, there were still a number of areas where we needed to improve the way we run our services.
Action plans were drawn up, coordinated by the Director of Nursing. In April, we carried out a full internal peer review of services which was assessed and reported on as a CQC inspection would.
We were extremely pleased to be rated as Good overall by our peers. On the whole we found that many improvements had been made to rectify matters highlighted by the CQC inspectors and many of our services would be rated as Good if the inspectors were to return. We had seen real improvements in the scores for Medicine, Surgery, Children and young People and End of Life Care, however, there is still room for yet more improvement.
Our peer reviewers felt extremely welcomed by our teams, who were very open and honest with them. Our patients in the most gave good feedback stating that they felt informed, well cared for and involved in their care.
Thank you all for your ongoing hard work, our action plan continues, but for the most part these actions are part of our daily work and we must make sure to see them as such, and not as something extraordinary.”
West Middlesex University Hospital
The inspection of West Middlesex was in November 2014.
The CQC report outlined some key areas of best practice and excellence, which included a consistently ‘good’ rating for providing caring services and with an overall rating of ‘requires improvement’.
Inspectors observed that the hospital has a friendly and supportive culture, with medical, nursing and support staff working closely together in teams. The CQC also noted that the trust is very good at keeping patients safe whilst treating them with compassion, dignity and respect.
Despite our obvious strengths and caring attitudes of staff, there are some areas requiring improvement. The report made clear the issues we must focus on and we have been working collaboratively with our health and social care colleagues to address some of these.