Such a ‘Perfect Day’!

by Richard Collins (Chief Information Officer)—The ‘Perfect Day’ provided me with a fantastic opportunity to gain insight into the essential role porters play in daily hospital life. Taking a different approach to working practices like this highlights just how hard all our staff work. It helps give a new perspective and generate ideas on how we can do things better.

The ‘Perfect Day’ initiative took place recently at Chelsea and Westminster, with senior managers taking a shift on the wards and in departments and clinics as porters, receptionists, healthcare assistants and other roles.

Richard Collins (Chief Information Officer)

27 April 2016

The ‘Perfect Day’ provided me with a fantastic opportunity to gain insight into the essential role porters play in daily hospital life. 

Taking a different approach to working practices like this highlights just how hard all our staff work. It helps give a new perspective and generate ideas on how we can do things better.

I was particularly impressed with the team’s awareness and support of the needs of our patients, from ensuring there was sufficient oxygen to accompany a patient going to X-Ray, maintaining the dignity and comfort of our patients during movements and managing the ‘bumps’ with genuine care and consideration.

It was also very rewarding for me to have an opportunity to engage directly with patients, although I am not sure whether the advice I offered, when asked, on a coat and designer bag combo from a patient’s style magazine was necessarily helpful.

Photo: Chief Information Officer Richard Collins (2nd right) with Senior Lead Porter Keith Philips, Mark Leith Assistant Logistics Manager and Porter Eduardo Tuldague.

Filed under:
comments powered by Disqus