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Patients praise care at Chelsea and Westminster

21 April 2011

89% of patients treated at Chelsea and Westminster Hospital rate their care as ‘Excellent’, ‘Very Good’ or ‘Good’, according to the results of the national Inpatient Survey published by health watchdog the Care Quality Commission today (Thursday 21 April).

89% of patients treated at Chelsea and Westminster Hospital rate their care as ‘Excellent’, ‘Very Good’ or ‘Good’, according to the results of the national Inpatient Survey published by health watchdog the Care Quality Commission today (Thursday 21 April).

Patients were particularly impressed by standards of hand hygiene and cleanliness with 9 out of 10 patients noticing that doctors washed or cleaned their hands between touching patients and that hand gel was available for patients and visitors to use.

Areas where patients rated us highly included having confidence and trust in the doctors treating them, being given enough privacy when being examined or treated, and being given an explanation about the risks and benefits of an operation or procedure in advance.

Other areas in which the Trust’s performance was significantly better then the national average included:

  • Patients offered a choice of admission dates and hospitals
  • Written information about medicines provided to patients when they leave hospital
  • Patients asked to give views on their care

However, a number of areas of concern were identified by patients including:

  • Patients saying that staff either did not know enough about their condition or treatment or contradicted each other
  • Mixed sex wards
  • Noise at night

Therese Davis, Chief Nurse and Director of Patient Flow & Patient Experience said: “We are delighted that the vast majority of our patients have a good experience when they come to Chelsea and Westminster and we are committed to listening to the feedback from the survey so that we can improve our services further.”