Patients praise quality of care

24 June 2008

90% of patients who took part in the Healthcare Commission’s annual survey of hospital inpatients at Chelsea and Westminster said the quality of their care was ‘excellent’, ‘very good’ or ‘good’.

90% of patients who took part in the Healthcare Commission’s annual survey of hospital inpatients at Chelsea and Westminster said the quality of their care was ‘excellent’, ‘very good’ or ‘good’.

This is a significant improvement on the previous year’s survey when only 82.5% of patients said their care was ‘excellent’, ‘very good’ or ‘good’.

The findings are published by the Healthcare Commission which scored hospitals to show how they compared on 62 aspects of patient care.

Chelsea and Westminster was ranked 31st out of 165 NHS trusts nationally, placing us in the top 20% of trusts, and in London we were ranked fourth.

Positive results from the patient survey include:

  • 89% of patients said doctors and nurses worked well together
  • 78% of patients always had confidence and trust in their doctors
  • 90% of patients said their room or ward was clean
  • 85% of patients said they had enough privacy when being treated
  • The Trust performed significantly better than the national average in areas including arrangements for discharge from hospital and choice of planned admission date

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