Twickenham House

COVID-19 advice

Important—please do not attend Twickenham House unless you have been advised to do so by a member of the sexual health team

All patients will be assessed via telephone consultations and will be offered an appropriate appointment or guidance.

We are unable to see patients for routine check ups. Please visit www.shl.uk.

All patients attending the clinic will be expected to wear a face covering and will be asked to use  hand sanitiser as they enter the building. 

If you have been in contact with someone who has COVID-19 or you have a new, continuous cough, and/or high temperature, and/or loss or change to sense of smell/taste, DO NOT attend the clinic. 

In order to limit the spread of coronavirus, we have changed the way patients can access sexual health services. At present we have suspended our walk-in service, but we are offering appointments Mon–Fri. We are taking measures to ensure that social distancing can be maintained to optimise staff and patient safety. 

If you would like to make an appointment, please call 020 8321 5718.

The numbers of patients we can see may vary daily depending on available staffing. Please only attend if you have been triaged (assessed) over the phone and given an appointment in our clinic.

If you have a booked appointment coming up, we will contact you if any changes need to be made.

Many thanks for your understanding and your patience at this difficult time. 

If you attend our services for HIV care and have any concerns, please contact us on 020 8321 5675. Please leave a message if someone is unable to take your call, and we will get back to you as soon as possible. 

We do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus.

Pre-appointment checklist

Call to reschedule and do not attend your appointment if you answer yes to any of the following:

• Have you tested positive for COVID-19 in the last 10 days?
• In the last 14 days, have you been advised to self-isolate in the last 14 days including when returning from travel abroad?
• Have you had close contact with a person who had symptoms for COVID-19 or has been declared positive?
• Do you have currently have or have had a high temperature within the last 10 days (this means you feel hot to touch on your chest or back)?
• Have you experienced a new loss or change to your sense of smell or taste in the last 10 days?
• Do you have, or have had, in the last 10 days, a new continuous cough (this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours)?