Twickenham House

COVID-19 advice

Important—please do not attend Twickenham House unless you have been advised to do so by a member of the sexual health team

All patients will be assessed via telephone consultations and will be offered an appropriate appointment or guidance.

We are unable to see patients for routine check ups. Please visit www.shl.uk.

All patients attending the clinic will be expected to wear a face covering and will be asked to use  hand sanitiser as they enter the building. 

If you have been in contact with someone who has COVID-19 or you have a new, continuous cough, and/or high temperature, and/or loss or change to sense of smell/taste, DO NOT attend the clinic. 

In order to limit the spread of coronavirus, we have changed the way patients can access sexual health services. At present we have suspended our walk-in service, but we are offering appointments Mon–Fri. We are taking measures to ensure that social distancing can be maintained to optimise staff and patient safety. 

If you would like to make an appointment, please call 020 8321 5718.

The numbers of patients we can see may vary daily depending on available staffing. Please only attend if you have been triaged (assessed) over the phone and given an appointment in our clinic.

If you have a booked appointment coming up, we will contact you if any changes need to be made.

Many thanks for your understanding and your patience at this difficult time. 

If you attend our services for HIV care and have any concerns, please contact us on 020 8321 5675. Please leave a message if someone is unable to take your call, and we will get back to you as soon as possible. 

We do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus.

Pre-appointment checklist

Call to reschedule and do not attend your appointment if you answer yes to any of the following:

  • Have you tested positive for COVID-19 in the last 10 days?
  • In the last 14 days, have you been advised to self-isolate in the last 14 days including when returning from travel abroad?
  • Have you had close contact with a person who had symptoms for COVID-19 or has been declared positive?
  • Do you have currently have or have had a high temperature within the last 10 days (this means you feel hot to touch on your chest or back)?
  • Have you experienced a new loss or change to your sense of smell or taste in the last 10 days?
  • Do you have, or have had, in the last 10 days, a new continuous cough (this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours)?

Twickenham House, based at West Middlesex University Hospital, is our acute sexual health service. Being based at the hospital, we can do a range of tests not available at our other clinics. This means if you have symptoms or signs of a sexually transmitted infection (STI), this is the best clinic to attend as we have doctors available at every walk-in session and, with most infections, we can provide diagnosis and treatment on the same day.

Please note: For all methods of contraception, if you are not resident within our agreed local authority area we will be unable to see you at our service. A member of staff can discuss this with you on 020 8321 5718 or 020 8630 3295.

Appointments

There are appointments available throughout the week, including evenings. To book, please call 020 8321 5718.

Getting here

Twickenham House
West Middlesex University Hospital
Twickenham Road
Isleworth
Middlesex
TW7 6AF

Plan your journey

Journey

Book an appointment

T: 020 8321 5718

Lines are open:
Mon: 9:30am–7pm
Tue: 9am–4pm
Wed: 12 noon–7pm
Thu: 9:30am–4pm
Fri: 9:30am–1pm
Sat: closed
Sun: closed

Clinics are closed on bank holidays—for emergencies please go to your nearest A&E
 
 

Contact information

Sexual Health Advisers
(please do not call for routine appointments)
T:
 020 8321 5675/2566/6831

Secretary
T:
 020 8321 2592

Fax
F:
 020 8321 2568

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