Sexual Health Hounslow

Service update during COVID-19

Feltham clinic is closed until further notice

Our Twickenham House clinic based at West Middlesex Hospital is a telephone service only. Please do not attend the clinic unless you have been advised to do so by a member of the sexual health team. All patients will be assessed via telephone consultations and will be offered an appropriate appointment or guidance. The numbers of patients we can see may vary daily depending on available staffing. Please only attend if you have been triaged (assessed) over the phone and given an appointment in our clinic.

Please call the clinic on 020 8321 5718 for appointment, advice, and information.  

We are unable to see patients for routine check-ups. Please visit www.shl.uk.

If you attend our services for HIV care and have any concerns, please call us on 020 8321 5675. Please leave a message if someone is unable to take your call, and we will get back to you as soon as possible. 

All patients attending the clinic will be expected to wear a face covering and will be asked to use hand sanitiser as they enter the building. 

If you have been in contact with someone who has COVID-19 or you have a new, continuous cough, and/or high temperature, and/or loss or change to sense of smell/taste, DO NOT attend the clinic. 

We do recommend that you follow current NHS guidance about how best to protect yourselves and others from coronavirus.

Pre-appointment checklist

Call to reschedule and do not attend your appointment if you answer yes to any of the following:

  • Have you tested positive for COVID-19 in the last 10 days?
  • In the last 14 days, have you been advised to self-isolate in the last 14 days including when returning from travel abroad?
  • Have you had close contact with a person who had symptoms for COVID-19 or has been declared positive?
  • Do you have currently have or have had a high temperature within the last 10 days (this means you feel hot to touch on your chest or back)?
  • Have you experienced a new loss or change to your sense of smell or taste in the last 10 days?
  • Do you have, or have had, in the last 10 days, a new continuous cough (this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours)?

Many thanks for your understanding and your patience at this difficult time. 

If you do not have any symptoms, you can access sexual health screening via Sexual Health London, which is a free online sexual health service for residents of most London boroughs. Please register for an account, complete the online consultation and, if the service is right for you, a free kit will be posted out. You will need to take your own samples and return them by post for testing. The results are available in a few days.

You can get emergency contraception from pharmacies for free—please call pharmacies directly to enquire about how to collect it from them.

If you think you need PEP, please call us on 020 8321 5718 Mon–Fri. Over the weekend, you can call NHS 111 for advice on attending a hospital A&E/Urgent Treatment Centre for PEP.

For information on the below boroughs/areas, please follow the links:

Useful information for young persons

Results

Your test results will be sent via text message within 7–10 days. If we require you to return to clinic regarding your recent test results, someone from the team will contact you directly to make arrangements.

Book an appointment

T: 020 8321 5718

Lines are open:
Mon: 9:30am–7pm
Tue: 9am–4pm
Wed: 12 noon–7pm
Thu: 9:30am–4pm
Fri: 9:30am–1pm
Sat: closed
Sun: closed

Clinics are closed on bank holidays—for emergencies please go to your nearest A&E
 
 

Contact information

Sexual Health Advisers
(please do not call for routine appointments)
T:
 020 8321 5675/2566/6831

Secretary
T:
 020 8321 2592

Fax
F:
 020 8321 2568

Social media:
• Twitter
• Facebook
• Instragram