Skip to content. | Skip to navigation

Personal tools

You are here: Home > About us > News and events > Outpatient letters by text or email at West Middlesex

Outpatient letters by text or email at West Middlesex

13 March 2020

West Middlesex University Hospital is launching a major improvement to how patients get their outpatient appointment letters. Patients will now have the option of accessing their appointment letter digitally (by email or phone text).

West Middlesex University Hospital is launching a major improvement to how patients get their outpatient appointment letters. Patients will now have the option of accessing their appointment letter digitally (by email or phone text).

The system will be trialled for all adult outpatient services at the hospital, following a successful pilot in Endocrinology and Diabetes clinics. It is intended to be quicker and more convenient for patients, while reducing Do Not Attends, administrative costs, and the likelihood of error for the hospital.

Patients receive a text (or email) which they click to take them to a secure portal.  In the pilot, the majority of patients chose to view their letter online.

If patients do not access the digital letter soon after receipt, they will be sent the usual paper copy. This acts as a safeguard and patients also have the option to opt for print.

Be reassured that with our partners DrDoctor and Synertec, the system is secure and meets NHS data standards. It is a legitimate text or email from the hospital.

The intention is to roll it out across the whole of the Trust.

Press office

In-hours (Mon–Fri, 9am–5pm)

Communications team
T: 020 3315 6828
E:

Out-of-hours 

We are contactable for urgent, time-sensitive media enquiries. In the first instance, please text or email, then call.

Communications team
M: 07775 016 333‬
E:

Please note: The Lakeside Mental Health Unit is run by West London Mental Health Trust—for media enquiries relating to the unit please call 020 8354 8737.