Trust celebrates improvements to care and experience on its first anniversary

A year ago today, Chelsea and Westminster Hospital NHS Foundation Trust and West Middlesex University Hospital NHS Trust formally joined forces to become one organisation. Our key achievements that have improved care and experience in our first 12 months include:

• Meeting national operating standards for A&E four hour waits, 18 weeks Referral to Treatment (RTT) targets and cancer access standards—making it one of the best performers in London and across the NHS

• Developing new clinical services including Surgical Assessment Units at both hospitals, a state of the art sexual health clinic (10 Hammersmith Broadway) and the development of a brand new Cardiac Catheter Lab at the West Middlesex which will mean patients will not need to travel far for diagnosis and treatment

• Being shortlisted by the national Friends and Family Test awards, the Friends and Family Test being a key indicator to demonstrate that patients feel they are getting a high standard of care and have a good experience while in hospital

• Improved staff engagement scores in the NHS staff survey including strong clinical engagement through a programme of Clinical Summits.

Not only have we improved care and experience, but we have done this while delivering our financial targets.

Chairman Sir Thomas Hughes-Hallett said: “These achievements will be something tangible for our patients—quicker access to hospital services when they need them, brand new services that wouldn’t have been provided at either hospital if we had not formally joined forces and happy staff caring for them. I would like to acknowledge the hard work of our teams who have driven these improvements to care and experience on this special milestone.”

Chief Executive Lesley Watts said: “I’m proud of the efforts our staff and volunteers have contributed to ensure that we continue to provide excellent care to patients and support for each other.  I know that our teams will continue to put their patients first as they develop and innovate their services for the benefit of all those that use them.”