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Changes to visiting rules—19 April 2021

20 April 2021

In light of the current reduction in COVID-19 transmission and admission rates locally, as well as to reflect the Government roadmap of businesses and services reopening, the Trust has revised its visiting guidance and is adopting a socially distanced approach to visiting which was introduced on 19 April 2021.

In light of the current reduction in COVID-19 transmission and admission rates locally, as well as to reflect the Government roadmap of businesses and services reopening, the Trust has revised its visiting guidance and is adopting a socially distanced approach to visiting which was introduced on 19 April 2021. 

Our number one priority remains the safety of our patients, visitors and staff. We recognise the importance visitors have in the overall experience our patients receive within the hospital and are setting out below our new guidance to introduce this, however, there may be times when we will need to work to restrictions outside of this published visiting guidance and we ask for your cooperation and understanding where this happens. Exceptions to the guidance must be discussed and agreed with the Nurse in Charge or Head of Department in the relevant area.

Emergency Department

One person can accompany a patient if they are essential as the patient’s carer or translator—if patient is admitted to a ward area, the restrictions of that particular area will apply.

Areas with COVID-19 positive patients

Visiting is available from 3–7pm daily from one named visitor, however we encourage family and visitors to keep in touch with the ward by telephone and use the ‘A message for you service’ for staff to pass on messages on the behalf of visitors. Tablets are also available to set up virtual visits by video.  

Any visitor to a COVID-19 positive patient will be required to wear appropriate PPE. Visitors should then self-isolate for 10 days after their visit. Should they revisit the hospital, they would need to restart their 10 day self-isolation period.

Permitted visitors 

Adult wards

Visiting is available from 3–7pm daily from one named visitor.

Where the patient has dementia, learning disabilities, and or autism, a single carer/visitor can be nominated; this carer/visitor will have access to unrestricted visiting day and night (named visitor cannot be changed)

Elective procedures

Patients must be dropped off and cannot be accompanied

Adult Intensive Care Unit (ICU)

Visiting is available from 3–7pm daily from one named visitor.

End-of-life care patients who are negative for COVID-19

Can have more than one visitor. The length of the visit is not restricted but should be agreed locally.

End-of-life care patients who are positive with COVID-19

Can have more than one visitor. The length of the visit is not restricted but should be agreed locally with all visitors being required to wear appropriate PPE. Visitor(s) should then self-isolate for 10 days after their visit. Should they revisit the hospital, they would need to restart their 10 day self-isolation period.

Adult outpatients

One person from the same household can accompany a patient if they are essential as the patient’s carer or translator; no other accompaniers are permitted unless previously agreed in exceptional circumstances in advance with the department manager.

To ensure there is no disruption to planned surgery, it is fundamentally important that any accompaniers are from the same household bubble for Pre-elective appointments.

Maternity

Supporters can attend for outpatient appointments, including ultrasound scans.

  • Inpatient ward: One support person from 10am–7pm daily
  • Induction of labour: One support person from 8am–8pm daily
  • Labour and birth: One support per 24 hours
  • Maternity triage: Discretion of triage midwife based on individual circumstances—eg translator, support in labour, intimate episodes of care

Children’s wards

Two named members from the same household may visit the cot/bed space at a time with existing risk assessments and Temperature check, on agreement with ward team.

One named member from the same household may accompany the patient to and from theatre as required in exceptional circumstances.

Children’s outpatients

One person from the same household can accompany a patient if they are essential as the patient’s carer or translator; no other accompaniers are permitted .

Neonatal Intensive Care (NICU)/Special Care Baby Unit (SCBU)

(Chelsea site) One person visiting is open 24/7, booking slots for two person visiting (named members of the same household), an information leaflet and booking system is being implemented and managed directly by the ward team.

(West Middlesex site) 2 named members of the same household may visit the cot/bed space at a time with existing risk assessments and temperature check.

General guidance

  • NHS Test and Trace: Visitors should scan the QR code displayed at the entrance to the ward
  • PPE: Face coverings should be worn by all visitors; where additional PPE is required the ward team should provide this and guide the visitor how to put it on and take it off
  • Common areas: Groups should be asked to not congregate in common areas of the hospital

Press office

In-hours (Mon–Fri, 9am–5pm)

Communications team
T: 020 3315 6828
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Please note: The Lakeside Mental Health Unit is run by West London Mental Health Trust—for media enquiries relating to the unit please call 020 8354 8737.

Out-of-hours 

We are contactable for urgent, time-sensitive enquiries from members of the media only—further details