Patient experience
Patients and their families or carers often feel at their most vulnerable and emotive when in hospital. We try our very best to help you feel informed, assured and confident that you or your family or friends receive the best possible care and experience.
The Patient Experience programme was first introduced in 2003 by the Department of Health who spoke with patients, the public and NHS staff about their emotional experience of the NHS. They identified that the majority of people were keen to see improvements in:
- Communication
- Information-giving
- Individualised care
- Improving the NHS staff experience to ensure a better patient experience
We continuously aim to improve the overall patient experience. To improve the patient experience we must first understand how patients, their families or carers currently feel about their care, and then look at ways to make improvements.
Different teams and various methods are used to improve and measure the patient experience. In this section you can learn about:
- Annual patient surveys
- Mobile health clinic events
- Patient Experience Tracker (PET)
- Membership and Patient Advice & Liaison Service (M-PALS)
- PEAT—Patient Environment Action Team
- Patient forums
- Foundation Trust membership
For more information relating to the patient experience, please contact Sian Nelson (Membership & Engagement Manager) at sian.nelson@chelwest.nhs.uk.
