Information for visitors
Important note: Please do not visit either hospital if you have a cold or flu, or if you have had sickness and/or diarrhoea in the past 48 hours.
Generally, visiting times on adult wards at both hospitals are 2–8pm. Some wards have rest periods of 1–2 hours when visitors are not allowed. Please note the visiting times of surgical and intensive care wards at West Middlesex are 2–7pm. Please check with ward staff for details before travelling—the switchboard numbers for each hospital are on the contact page.
Postnatal ward (maternity) at West Middlesex
Visiting times for partners is 8am–8pm daily. If a partner is not going to be able to attend, then one designated person can take their place.
All other visitors may visit daily from 3–8pm with a maximum of three people to a bedside because of the limited space and for infection control. Brothers and sisters of the newborn will be the only children permitted onto the ward.
Children’s ward at West Middlesex
Visiting times for the children's ward (Starlight) are 1–8pm (Mum and Dad can visit anytime).
Seeing the doctor
Nursing staff are happy to discuss your relative’s condition, providing that person has no objection. If you want to see a doctor, please ask the nursing staff or midwife to make an appointment.
Our staff aim to support patients to eat well in hospital—lunchtime is at set times across the hospitals.
- On adult wards lunchtime is from 12:30–1:30pm
- On children’s wards lunchtime is from 12:15-12:45pm
Anyone on a ward or entering a ward at lunchtime will be asked to return when lunch is over—unless their attendance is clinically important or if they are assisting patients to eat.
Chelsea and Westminster Hospital
There are two coffee shops—Costa Coffee on the Ground Floor behind Lift Bank B and The Bean Room on the Lower Ground Floor in the waiting area of the Outpatients Department.
Costa Coffee opening times:
- Mon–Fri: 7am–7pm
- Sat/Sun: 7:30am–5pm
The Bean Room opening times:
- Mon–Fri: 8:30am–4:30pm
- Sat/Sun: Closed
The restaurant is on the Lower Ground Floor between Lift Banks C and D and can be accessed by either the lifts or the escalators. The restaurant is open Mon–Fri, 7:30am–5pm (closed at weekends).
The Friends Shop is on the Ground Floor near the escalators.
West Middlesex University Hospital
Costa Coffee opening times:
- Mon–Fri, 7am–8pm
- Sat/Sun 11am–6pm
Rumbles Restaurant is at the back of the atrium, in the East Wing of the hospital. It is open seven days a week from 7:30am–8:30pm.
There is a general shop in the hospital atrium, which is open Mon–Fri, 8am–8pm, and weekends 10am–4pm.
The hospital charity CW+ organise free, lunchtime performances every Thursday at Chelsea and Westminster Hospital in the main atrium at 1–1:45pm.
At Chelsea and Westminster Hospital there is a cash machine to the left of the main hospital entrance. At West Middlesex University Hospital there is a cash machine located within the hospital shop (no charge for withdrawals).
At Chelsea and Westminster Hospital the hairdresser is located on the 2nd Floor, Lift Bank D open Tue–Fri, 10:30am–5:30pm—call 020 3315 8681 or 07565 108 045 to book an appointment. At West Middlesex University Hospital there is a hairdresser located in the hospital atrium opposite the coffee shop.
Mobile phones may be used in main public areas. There are signs in areas where you must switch off your phone or put it in airplane/flight mode.
No smoking policy
Chelsea and Westminster Hospital NHS Foundation Trust operates a strict no smoking policy at all sites.