The Department of Health published the results of its annual national survey of staff working in every NHS trust in the country on 20 March 2012.
The response rate at Chelsea and Westminster was 61% compared with a national average response rate of 54%.
For the third year in a row we are also rated in the top 20% of acute hospital trusts nationally for Staff Engagement which includes good communication between senior management and staff and staff recommending the hospital to family and friends both for treatment and as a place to work:
- 80% of staff would recommend Chelsea and Westminster for treatment—the national average is 63%
- 70% of staff would recommend Chelsea and Westminster as a place to work—the national average is 51%
Chelsea and Westminster achieved the best score for an acute hospital trust nationally in four areas including:
- Staff reporting good communication between senior management and staff
- Staff believing the Trust is committed to their work-life balance
- Staff believing there are good opportunities to develop their potential at work
- The lowest percentage of staff experiencing physical violence from patients/relatives or the public at work
Mark Gammage, Director of HR said “Overall I am very pleased with the results of this year’s Staff Survey. It is particularly encouraging that we are among the best hospitals nationally in terms of staff recommendation as a place to work or receive treatment.”
However, the Trust is not complacent and we know there is plenty of room for improvement—an overall action plan to address key issues across the Trust will be drawn up and individual wards and departments will be expected to create their own action plans in response to their local results.