Services for HIV+ people
Here to help
An HIV diagnosis can raise many questions—we want to make things as easy as possible for you.
We offer outpatient care for HIV+ people in a friendly, central London location. As we’re part of Chelsea and Westminster Hospital, we can provide you with access to a world-class range of facilities and expertise.
Your HIV clinic team
Our HIV service is run in teams. When you first attend the clinic, you will be assigned to a consultant who belongs to either the ‘Vincent’ or ‘Osbert’ team. We aim to provide the best medical care through a partnership between you and your team. It’s important to us that you feel comfortable and open with the staff you see. You are always completely free to change your doctor/team if you wish.
Counselling (Health Advisers)
If you find yourself worrying about any aspect of living with HIV, you can ask to see the Health Adviser. They may be able to see you when you are in the clinic, or you can make a separate appointment. The Health Advisers can help you deal with many issues, including:
- Coping with HIV
- Telling friends, partners or family about HIV
- Difficulties with safe sex and relationships
- Having a child
- Depression and anxiety
- Worries and concerns about the future
- Assessment and referral for counselling/psychotherapy
- HIV and the Law
You can contact the Health Advisers on 020 3315 9555.
HIV Telephone Clinic
HIV+ people who receive their care from 56 Dean Street can get advice, results or repeat prescriptions by calling 020 3315 9500 at the following times:
- Monday, 9–11am
- Tuesday, 9–11am and 5–7pm
- Wednesday, 2–4pm
- Thursday, 9–11am
- Friday, 9–11am
OptionE—results by email
Our OptionE email results service is designed to make things as easy as possible. You can choose to register with this service if you are stable, on or off HIV treatment. To make things even more convenient, we offer additional reserved blood test appointments on Saturdays and weekday evenings for people registered with this service. To register ask for an ‘OptionE’ appointment when booking your next HIV monitoring blood tests.
To find out the latest about HIV services, treatments and other information, we welcome anyone interested to read our OptionE newsletter:
Urgent medical advice
For urgent advice during normal clinic hours, call the Rapid Review Clinic at Chelsea and Westminster Hospital on 07805 813 558. The service runs from 8:30am–2pm, Monday–Friday. You will be assessed and may be referred to Chelsea and Westminster Hospital for emergency treatment if appropriate.
If you have an urgent HIV-related problem at night, weekends or on a bank holiday, go to A&E at Chelsea and Westminster Hospital, 369 Fulham Road, SW10 9NH and tell the nurse that you are an HIV patient at 56 Dean Street. In an emergency dial 999.
Emergency repeat prescriptions
Are you going to run out of your HIV medicines before your next appointment? You can call pharmacy directly on 020 3315 9538 or you can email the Dean Street pharmacy at firstname.lastname@example.org (let us know your name, date of birth, hospital number and which drugs you require).
Pharmacy can usually arrange one month's supply of medication for you. Pharmacy require at least one working day to prepare your prescription and this will be dispensed when you arrive to collect it.
If you would prefer to speak to a specialist nurse or doctor please call Telephone Clinic.
Our Pharmacy is open at these times:
- Monday, 8am–7pm
- Tuesday, 8am–7pm
- Wednesday, 1pm–7pm
- Thursday, 8am–7pm
- Friday, 9am–12:15pm and 1:15pm–4pm
- Saturday, 11am–4pm