Services for people living with HIV

The third floor at 10 Hammersmith Broadway offers outpatient HIV services (previously known as Nkosi Johnson Unit at WLCSH). We offer care for people living with HIV, in a modern, confidential and friendly setting based in Hammersmith. As we’re part of Chelsea and Westminster Hospital, we can provide you with access to a world-class range of facilities and expertise.

We look forward to welcoming you.

Artist’s impression of reception desk and waiting area Floor 3:

3rd Floor

HIV outpatient service opening times

  • Mon: 9am–5pm
  • Tue: 9am–5pm
  • Wed: 1:30pm–4pm and pre-booked doctors’ appointments only 5–7pm
  • Thu: 8:30am–5pm
  • Fri: 8:30am–12 noon
  • Sat/Sun: Closed (see urgent medical advice)

For appointments or for sexual health services

Please call the call centre on 020 3315 6699.

Please have your hospital or Lilie number when you call.

HIV telephone clinic

For patients requiring medical advice, results/repeat prescriptions, call 020 3315 9797 during the following times:

  • Mon: 9:30–11:30am
  • Tue: 9:30–11:30am
  • Wed: Closed
  • Thu: 9:30–11:30am
  • Fri: 9:30–11:30am

Please have your medical number when you call.

Walk-in services

For blood tests/vaccinations, repeat prescriptions, a doctor review for HIV-related symptoms:

  • Mon: 1:30–4:00pm
  • Tue: 1:30–4:00pm
  • Wed: 1:30–4:00pm
  • Thu: 1:30–4:00pm
  • Fri: 9:30am–11:30am

To contact the clinic nurses by phone, please call 020 3315 9771.

Urgent medical advice

Please call the advice line on 020 3315 9797 (9:30–11:30am, Mon, Tue, Thu, Fri) or outside of this and during clinic opening times, the nurses on 020 3315 9771.

If you have an urgent HIV-related problem at night, weekends or on a bank holiday, go to A&E at Chelsea and Westminster Hospital, 369 Fulham Road, SW10 9NH and tell the nurse that you are an HIV patient at 10 Hammersmith Broadway. In an emergency dial 999.

If you’re over 50, we’re offering an exciting new service


You can take advantage of a comprehensive health review specifically designed for people aged 50 years and over.


Even people living with well-managed HIV can be at higher risk of heart, kidney or bone problems as they grow older.


Just ask at reception to book your next six-month appointment. 

The clinic is run by our specialist nurses and includes your antiretroviral prescription and bloods monitoring. Please be aware a few extra blood tests and scans may be recommended.

Any questions?

Please ask a member of the team.

Our nursing philosophy

Our aim of the HIV services at 10HB is to provide a friendly and professional service to people living with or affected by HIV.

As a specialised nursing team we endeavour to offer high standards of individualised holistic care that focuses on the physical and emotional needs.

We will always strive to provide you with respect, compassion and a non-judgemental approach, while, where possible, tailoring your care to your specific needs.

Peer support

Sometimes it’s really good to talk to someone who knows what it’s like to live with HIV.

We have two peer support workers one from NAZ and one is a Chelsea & Westminster Hospital Patient Champion, who are available in clinic every Wednesday evening.

Peer support workers are trained workers who can discuss one to one with you about any issues you may have about your HIV.

To find out more, please speak to your doctor or nurse.

Support and advice with the sexual health adviser team

If you find yourself worrying about any aspect of living with HIV, you can ask to see a sexual health adviser. They may be able to see you when you are in the clinic, or you can make a separate appointment. The sexual health advisers can help you deal with many issues, including:

  • Transferring your HIV care to us from another centre
  • Coping with HIV
  • Telling friends, partners or family about HIV
  • Difficulties with safer sex and relationships
  • Having a child
  • Depression and anxiety
  • Worries and concerns about the future
  • Concerns about alcohol and drugs and referral to specialist services
  • Assessment and referral for counselling/psychology/psychiatry
  • Referral to peer support and other support services
  • HIV and the law

You can contact the sexual health advisers on 020 3315 9779.


Book online (24/7)

Telephone appointments
T: 020 3315 6699

Mon: 9am–7pm
Tue: 9am–7pm
Wed: 1–7pm
Thu: 8:30am–4pm
Fri: 8:30am–12pm
Sat: closed
Sun: closed

Clinic closed on bank holidays—for emergencies please go to your nearest A&E

Contact information

10 Hammersmith Broadway
W6 7AL

Sexual Health Advisers
T: 020 3315 9779

T: 020 3315 9724/9778

F: 020 3315 9782

Social media
Twitter: @10HBHealth

Plan your journey



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