Care Quality Commission Report
What is the Care Quality Commission (CQC) Report?
The Care Quality Commission is the independent regulator of all health and social care services in England. They are responsible for making sure hospitals and other services are meeting government standards of quality and safety and conduct unannounced inspections on a regular basis.
The CQC carried out an unannounced inspection of Chelsea and Westminster Hospital in July 2012 to assess our compliance with essential standards of quality and safety.
Inspectors visited wards and departments and spoke to patients and staff.
The CQC inspectors reviewed five standards of care at Chelsea and Westminster:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
- People should be protected from abuse and staff should respect their human rights
- There should be enough members of staff to keep people safe and meet their health and welfare needs
- People’s personal records, including medical records, should be accurate and kept safe and confidential
The CQC published their report on 6 September 2012 which outlines their findings.
What does the CQC Report say?
Chelsea and Westminster Hospital is meeting the five essential standards of quality and safety that the CQC inspectors assessed.
During the visit, a number of patients were extremely positive about their experience of the hospital. One patient told the inspectors that the hospital “saved their life” and another said “I cannot tell you how much I respect them for what they have done for me”. One patient told the inspectors that she “she loved this hospital and that this hospital loved her”.