Quality and performance monitoring

Both Chelsea and Westminster and West Middlesex University hospitals are committed to providing a safe environment for patients and staff, in which high quality care can be delivered.

Our goal is to:

• improve health outcomes
• increase clinical effectiveness
• enhance patient experience
• translate our learning into better outcomes for everyone using our services

We take information from a variety of sources—learning from our Trust’s quality improvement programme, from patients, from our staff and volunteers, from our partners in the NHS and beyond, from regulators and from national guidance. We use this information to continuously improve quality and to maintain consistently high standards of care.

How we monitor performance

The Trust Performance and Quality Report publishes our performance in key Trust activities for the month.

Previous reports are included in the Trust Board meeting archive.

Further information

Find out more about our approach to quality and safety in these documents:

• Quality Strategy 2019–25
• Nursing and Midwifery Strategy 2018–21
• Patient and Public Engagement Strategy 2023–26
• Therapy Strategy 2018–21

You can also read our annual quality reports which are included in our annual reports—we use these to report on quality and show improvements in the services that we provide. The quality of services is measured by looking at patient safety, effectiveness of treatments and patient feedback.