Reflecting on the ‘Perfect Day’

by Zoë Penn (Obstetrician and Trust Medical Director)—For the Trust’s ‘Perfect Day’, I worked as a Healthcare Assistant on Kew Ward at the West Middlesex site. As I work in obstetrics usually, it was a novel experience caring for men, or indeed anybody over 50 years!

The ‘Perfect Day’ initiative took place recently at Chelsea and Westminster, with senior managers taking a shift on the wards and in departments and clinics as porters, receptionists, healthcare assistants and other roles.

Miss Zoë Penn (Obstetrician and Trust Medical Director)

22 April 2016

For the Trust’s ‘Perfect Day’, I worked as a Healthcare Assistant on Kew Ward at the West Middlesex site. As I work in obstetrics usually, it was a novel experience caring for men, or indeed anybody over 50 years!

Everybody on the ward was really warm and welcoming, from the lady doing the tea round to Sister Poonam. I trundled off for an hour with a lovely, but rather confused older man who needed an X-ray performed, and who needed one-to-one care to keep him safe.

Apart from the usual duties of an HCA, I also got sent off by the consultant to talk to one elderly man who need some more conversation to help his recovery.  I am not sure I provided the expected stimulation, as he promptly went to sleep after one sentence!

I found the ward calm and quiet, although with lots of clinicians, all with their roles, going about their business on the ward. It was a tribute to the efficiency of the staff that all the patients were fed, clean and cared for but with such kindness and patience by everybody on the ward.

I really saw great care from everybody and had a really great day, seeing a side of the hospital I don’t usually see. I look forward to doing it again!

Photo: Zoë with colleague Cathy Hill (Assistant Director of Nursing) during the ‘Perfect Day’

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